Open to opportunities

Klent Mar Factularin

@klentmarfactularin

Message

Customer-focused technical support specialist with strong communication and upselling skills.

Philippines

Message

What I'm looking for

I am looking for a customer-facing technical support role where I can solve website and product issues, grow my technical skills, and contribute to a collaborative team culture.

I am a customer-focused technical support specialist with experience across website support, technical troubleshooting, and customer service for major accounts such as Linksys, AT&T, and 1800 Flowers. I consistently provide clear communication, troubleshoot product and website issues, and escalate or route customers to the correct teams while delivering upsell recommendations that meet customer needs.

I hold a Bachelor of Science in Information Technology and have worked in non-voice website support and voice technical/customer service roles. I seek challenges that let me sharpen my technical troubleshooting, website support (including WordPress), and customer engagement skills while contributing to team performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Website Support Specialist

MyAdvice

Mar 2024 - Dec 2025 (1 year 9 months)

Provided non-voice website support, assisting new and existing customers with site building, fixes, FAQs, and routing issues to appropriate departments; improved resolution and customer satisfaction.

Website Assistance Customer Service Email Support Troubleshooting Communication Client Onboarding

Customer Service Representative

Sutherland

Jun 2023 - Jan 2024 (7 months)

Handled AT&T customer billing inquiries and performed upsell activities, resolving account issues and supporting customer retention.

Customer Service Billing Support Upselling Communication Account Management Problem Solving CRM

Technical Support Representative

Concentrix

Oct 2019 - Jan 2023 (3 years 3 months)

Provided technical support for Linksys products and WordPress, performed troubleshooting, used HubSpot for case management, and recommended solutions tailored to customer needs.