Open to opportunities

Dhan rafols

@dhanrafols

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Dedicated technical support representative with a passion for customer satisfaction.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my technical skills while contributing to a team-focused environment.

I am a motivated technical support representative with a strong commitment to delivering exceptional customer service. Over the past three years, I have honed my skills in troubleshooting and resolving complex technical issues, ensuring that customers receive timely and effective assistance. My experience at 1&1 IONOS has equipped me with the ability to guide users through various technical challenges, particularly in web hosting and email services.

My educational background in Marine Transportation has instilled in me a strong sense of discipline and organization, which I apply to my work every day. I am continuously seeking opportunities to expand my knowledge, as evidenced by my completion of various LinkedIn Learning certifications in WordPress and customer service strategies. I believe that my dedication to learning and my proactive approach to problem-solving make me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

1&1 IONOS

Jan 2022 - Present (3 years 5 months)

Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism. Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience especially with it comes to websites and emails.

Troubleshooting Customer Support Web Hosting WordPress

Education

Degrees, certifications, and relevant coursework

University of Cebu METC

Bachelor of Science in Marine Transportation, Marine Transportation

Pursued a Bachelor of Science in Marine Transportation, gaining foundational knowledge and skills relevant to the maritime industry. Focused on comprehensive studies to prepare for a career in marine operations.

University of San Jose-Recoletos

Senior High School Diploma, General Studies

Completed Senior High School education, building a strong academic foundation. Engaged in various subjects to prepare for higher education and future career paths.

University of San Jose-Recoletos

Secondary Education Diploma, General Studies

Completed Secondary Education, developing essential academic and life skills. Participated in a comprehensive curriculum designed to foster intellectual growth and personal development.