Allan Donato

Provided remote technical support for SMB clients, designing, building, and maintaining websites using various tools like Zendesk, Gutenberg, and Elementor. Performed customizations and design tweaks using HTML, CSS, Javascript, and PHP, while also troubleshooting bugs and testing website functionality.

Assisted customers with building and configuring websites and e-commerce stores on the WordPress platform, utilizing various editors, plugins, and themes. Troubleshot, investigated, and created detailed bug reports, collaborating with internal teams and third-party developers to resolve issues.

Co-founded an IT outsourcing company, responsible for acquiring and onboarding new clients and directly managing projects for VIP clients. Ensured employees had adequate IT equipment, network connectivity, and secure access to client accounts and tools.

Tracked milestone accomplishments and monitored the progress of various fixed, wireless, and core projects for Saudi Telecom. Assisted in vendor meetings, created high-level performance reports, and handled issue management during project implementation.

Primarily tasked with designing, building, and providing ongoing maintenance and technical support for client websites using Gutenberg block-based editor, WP Admin dashboard, FTP, CLI, and third-party plugins such as Elementor. Performed customizations and design tweaks using HTML, CSS, Javascript, and PHP, and added/updated/configured site settings, plugins, extensions, integrations, and widgets

Supervised a team of Technical Support Engineers, acting as the Point of Contact for IT Operations to ensure timely resolution of desktop and network connectivity issues. Spearheaded expansion projects related to computer, data, and telephone network connectivity requirements.

Completed a comprehensive curriculum in Electronics and Communications Engineering. Gained expertise in various aspects of electronics and communication systems.