At Teleperformance Peru, I supported Turo customers in English by phone, live chat, and email, handling reservation issues, account inquiries, payments, refunds, incidents, and claims.
I followed cases through to resolution and routed specialized escalations to relevant teams. I documented interactions in Kustomer CRM and maintained approximately 90% CSAT, more than 92% QA, and a 15-minute average handle time.
At Multi Empresas Peru, I prepared and coordinated dispatch for e-commerce orders of technology products, and validated and tracked retail and wholesale orders before carrier handoff.
As a Competition Assistant volunteer at the World Athletics U20 Championships, Lima, I used Deltatre to track participant data and assisted with warehouse materials verification. I’m a native Spanish speaker with C1 English and B1 Portuguese.
