Open to opportunities

HaesYT User

@haesytuser

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Customer Support Specialist focused on CRM-driven, omnichannel customer success and fast resolutions.

Peru

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What I'm looking for

I’m looking for a customer-focused role where I can drive fast, high-quality resolutions across channels, use HubSpot/Kommo to improve journeys and retention, and contribute to operational excellence through continuous process improvement.

I’m a Customer Support Specialist who improves customer experiences through omnichannel communication, troubleshooting, and efficient ticketing workflows. I manage high-volume interactions across live chat, phone, and email while maintaining rapid response and high-resolution rates.

I’ve supported retention and personalized service by managing HubSpot and Kommo CRM, tracking customer journeys, and keeping records accurate. Alongside customer support, I’ve led teams and handled administrative, data, and operational responsibilities—always focused on accuracy, collaboration, and continuous service improvement.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

SCUF PE

Apr 2025 - Mar 2026 (11 months)

Managed high-volume customer interactions across live chat, phone, and email while ensuring rapid response and high-resolution outcomes. Maintained HubSpot and Kommo CRM records, troubleshot user issues, and supported ticketing workflows in collaboration with cross-functional teams.

Live Chat Phone Support Email Support CRM Management HubSpot Kommo CRM Troubleshooting Customer Retention Cross Functional Collaboration

Customer Service Lead & Admin Assistant

Feria de la Mascota E.I.R.L

Jan 2020 - Mar 2025 (5 years 2 months)

Led a workgroup by monitoring productivity metrics and coordinating daily tasks to meet operational targets. Managed customer and inventory databases, performed cash drawer closures and reconciled financial reports, and advised customers on pet nutrition and veterinary products.

Team Leadership Database Management Inventory Cash Drawer Closures Pet Nutrition Advisory Veterinary Sales Support Process Optimization