HaesYT User
@haesytuser
Customer Support Specialist focused on CRM-driven, omnichannel customer success and fast resolutions.
What I'm looking for
I’m a Customer Support Specialist who improves customer experiences through omnichannel communication, troubleshooting, and efficient ticketing workflows. I manage high-volume interactions across live chat, phone, and email while maintaining rapid response and high-resolution rates.
I’ve supported retention and personalized service by managing HubSpot and Kommo CRM, tracking customer journeys, and keeping records accurate. Alongside customer support, I’ve led teams and handled administrative, data, and operational responsibilities—always focused on accuracy, collaboration, and continuous service improvement.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
SCUF PE
Apr 2025 - Mar 2026 (11 months)
Managed high-volume customer interactions across live chat, phone, and email while ensuring rapid response and high-resolution outcomes. Maintained HubSpot and Kommo CRM records, troubleshot user issues, and supported ticketing workflows in collaboration with cross-functional teams.
Customer Service Lead & Admin Assistant
Feria de la Mascota E.I.R.L
Jan 2020 - Mar 2025 (5 years 2 months)
Led a workgroup by monitoring productivity metrics and coordinating daily tasks to meet operational targets. Managed customer and inventory databases, performed cash drawer closures and reconciled financial reports, and advised customers on pet nutrition and veterinary products.
Education
Degrees, certifications, and relevant coursework
Instituto Superior Tecnológico Cibertec
Technical Degree
2022 - 2025
Completed a technical degree program at Instituto Superior Tecnológico Cibertec from March 2022 to December 2025.
Availability
Location
Authorized to work in
Job categories
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