@christopherbryanarce
Customer service agent at Teleperformance Perú S.A.C., handled voice, chat, and email support for Netflix and Amazon.
PeruAt Teleperformance Perú S.A.C., I handled customer service for Netflix and Amazon campaigns through voice, chat, and email. I recorded interactions, followed up on cases, and escalated issues when needed.
At Luces & Sonido MAT, I assisted customers with sound equipment rental services and coordinated service requests. My experience also includes online store customer support, public telephone technical support, and documentation and administrative assistance.
Work history, roles, and key accomplishments
Mar 2023 - Jun 2026 (3 years 3 months)
Provided customer service via voice, chat, and email for Netflix and Amazon campaigns. Managed inquiries, incidents, case registration, and escalation according to procedures.
Luces & Sonido MAT
Jul 2020 - Jun 2024 (3 years 11 months)
Handled customer service and coordination for sound equipment rental services. Followed up on requirements and provided operational support.
Cumbre Azul Servicios Generales S.A.C.
Nov 2016 - Dec 2022 (6 years 1 month)
Provided customer service and guidance at the Callao branch. Followed up on requirements and supported commercial activities.
Luna Llena Store Perú
Nov 2020 - Jan 2022 (1 year 2 months)
Handled customer inquiries, order coordination, and follow-up on client requirements. Supported online store operations.
Empresa Claro
Jul 2015 - Jan 2016 (6 months)
Provided technical support and handled incidents related to external public telephony.
CORPAC S.A.
Dec 2014 - Jun 2015 (6 months)
Supported organization, management, and control of documentation.
Sánchez Industria del Mueble
Aug 2013 - Nov 2014 (1 year 3 months)
Provided administrative support and executed documentation and operational tasks.
Acosta Producciones
Mar 2008 - Jan 2014 (5 years 10 months)
Coordinated events, operated sound equipment, and coordinated with clients and work teams.
Degrees, certifications, and relevant coursework
Módulo VI, Gastronomía Internacional
Completed Module VI of the International Gastronomy program at Instituto Superior SISE in 2015.
Psicología
Studied Psychology at Universidad Autónoma del Perú until the fourth cycle in 2011.
Educación secundaria completa, Educación secundaria
Completed secondary education at Colegio Privado Santo Tomás de Aquino.
Software and tools used professionally
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