Open to opportunities

Marley Janssens

@marleyjanssens

International customer service manager and interpreter, translating official directives and resolving complex issues worldwide.

Australia

Message

What I'm looking for

I’m looking for a role where I can combine multilingual customer support with structured administration—handling sensitive communication, conflict resolution in agile teams, and complex logistics—while contributing to institutional impact in international environments.

I’m a Customer Service Interpreter/Manager specializing in international diplomacy, crisis management, and humanitarian action. I represent national interests at international meetings, bringing a strong sense of responsibility, institutional rigour, and intercultural knowledge to complex political environments.

In recent roles, I provide online support to an international clientele while managing multilingual communication and handling financial transaction issues. I resolve conflicts within agile methodologies in complex and changing environments.

Previously, I served as Secretary of the Embassy of Ecuador in Canberra, where I handled complete diplomatic travel organization—planning, budgeting, and logistical coordination. I led reception and protocol in Spanish and English, translated government directives related to a civil conflict, and managed passports, apostille documents, financial reporting, ordering supplies, and event organisation.

I also bring a people-and-process focus from project and team leadership, including management and scheduling for international entities. Beyond administration and service, I have experience in university language tutoring and creating language learning platforms.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Interpreter/Manager

Current

ITSM Digital Marketing

Jul 2025 - Present (11 months)

Provided online support to an international clientele and resolved multilingual customer and financial transaction issues. Managed multilingual online communications and supported conflict resolution within agile, fast-changing environments.

Customer Support Interpretation Multilingual Communication Financial Issue Resolution Agile Collaboration Conflict Resolution Online Communication Stakeholder Management

G.O and Video Ambassador

Club Med

Apr 2024 - Nov 2024 (7 months)

Contributed to creating internal training content and marketing materials distributed across Europe and Africa. Delivered customer service in an international tourism context through events, shows, and cultural activities.

Customer Service event support Marketing Materials Presentation Team Collaboration

Secretary of the Embassy

Embassy of Ecuador

Oct 2023 - Apr 2024 (6 months)

Represented Ecuador at high-level government meetings with Australia’s Department of Foreign Affairs and Trade (DFAT) and managed the Ambassador’s diplomatic travel logistics. Translated government directives, handled passports and apostille documentation, and supported embassy financial management and event organization in Spanish.

Diplomatic Protocol Government Translation Travel Logistics Budgeting Apostille Document Management Financial Reporting Microsoft Excel Event Coordination

Bartender and Casual Manager

Duxton Pub

Jan 2022 - Dec 2022 (11 months)

Handled bartending duties and was rapidly promoted to a casual management role. Supervised commercial operations and managed the service team.

Bartending Customer Service Team Management Operations Supervision Commercial Operations

Intern, Royal Belgian Embassy

Royal Belgian Embassy

Apr 2021 - Jul 2021 (3 months)

Translated government protocols (French, German, English) and drafted official statements on Australian affairs for the Belgian consulate. Represented Belgium at strategic events and meetings for the European Union delegation.

Official Statement Drafting Diplomatic Representation EU Delegation Support Language Interpretation Event Participation