Océane Mamonga
@ocanemamonga
I deliver multilingual customer service, guest experiences, and operational support across diverse sectors.
BelgiumWhat I'm looking for
I've led culinary tours for international visitors in Brussels, managing bookings, guest questions, and tailored experiences in five languages.
At Zinnema, I manage staff rosters and daily bar and kitchen operations while creating a welcoming environment for guests. I've also supported mediations and administration for Ketchum–Deloitte, coordinating documents and internal tasks.
My experience spans customer service at Giftify and Courir, where I resolved inquiries through Zendesk, advised customers, handled transactions, and maintained stock. I bring fluent Dutch, English, and French communication, plus conversational Spanish and German.
Experience
Work history, roles, and key accomplishments
Food Tour Guide
Freelance
Jan 2025 - Present (1 year 8 months)
Lead engaging culinary tours for international visitors, showcasing Brussels' gastronomic highlights. Communicate tour details fluently in five languages and manage booking logistics.
Manager, Bar & Kitchen Assistant
Zinnema
Jan 2021 - Present (5 years 8 months)
Manage staff rosters and daily operations to ensure efficient service in a dynamic cultural center. Serve beverages and prepare meals while maintaining hygiene standards.
Sales Associate
Courir
Aug 2024 - Jan 2025 (5 months)
Advised customers on athletic footwear and apparel, driving sales and ensuring product satisfaction. Managed stock replenishment and visual merchandising.
Mediator & Administrative Support
Ketchum – Deloitte
Jan 2024 - Dec 2024 (11 months)
Facilitated mediations between clients and the company, ensuring swift conflict resolution. Provided administrative support and coordinated internal tasks.
Customer Service Agent
Giftify
Jan 2023 - Dec 2023 (11 months)
Handled customer inquiries and technical issues via Zendesk and email. Provided timely, professional assistance in English, French, and Dutch.
Childcare Provider
Infano vzw
Jan 2022 - Dec 2023 (1 year 11 months)
Supervised and cared for children in a safe and nurturing environment. Organized stimulating activities to promote development and maintained communication with parents.
Education
Degrees, certifications, and relevant coursework
Regina Caeli Dilbeek
Secondary Education, Modern Languages and Economics
Studied Modern Languages and Economics at Regina Caeli Dilbeek.
Tech stack
Software and tools used professionally
Availability
Location
BelgiumAuthorized to work in
Salary expectations
Job categories
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