Looking for a job

MARLENE Reid

@marlenereid

Administrative support professional in provincial government, maintaining confidential SAMS client records and supporting caseworkers.

Canada

Message

What I'm looking for

I’m seeking a remote administrative or client-support opportunity where my strengths can contribute to efficient operations and high-quality service.

At Ontario Disability Support Program, I supported client files, documentation, and administrative processes in a regulated provincial government environment. I maintained accurate records in the Social Assistance Management System (SAMS) while handling confidential personal and financial information.

I also assisted caseworkers with file management, follow-up activities, document processing, and client inquiries. I provided information about benefits and community resources, including legal, employment, and housing supports.

At PlatinumWrenchAutomotive, I supported daily office operations through client communication, scheduling, financial transactions, and documentation. I’m seeking a remote administrative or client-support opportunity where I can contribute to efficient operations and high-quality service.

Experience

Work history, roles, and key accomplishments

Administrative Support Clerk

Ontario Disability Support Program

Apr 2024 - Dec 2024 (8 months)

Supported client files, documentation, and administrative processes within a regulated provincial government environment. Maintained accurate client records in SAMS while handling confidential personal and financial information.

SAMS Microsoft Office Google Workspace Jane App FIPPA Privacy Compliance Data Entry Document Management Client Communication

Customer Support Specialist

Canadian Tire

Aug 2023 - Apr 2024 (8 months)

Provided frontline customer service, responding to inquiries and resolving concerns in a fast-paced environment. Maintained product knowledge and communicated clear, accurate information to customers.

Customer Service Communication Skills Teamwork Product Knowledge

Office Assistant

Platinum Wrench Automotive

Jun 2010 - Sep 2021 (11 years 3 months)

Supported daily office operations, including client communication, scheduling, financial transactions, and documentation. Maintained organized customer and financial records with strong attention to accuracy and confidentiality.

Office Operations Scheduling Financial Transactions Documentation Record keeping Confidentiality