MARK Shorman

I am a seasoned client success and business growth leader with over 20 years of experience in driving customer engagement, retention, and strategic partnerships. My proven ability to transform client relationships into long-term revenue is rooted in a consultative, service-first approach. I have a strong track record of leading cross-functional teams and scaling customer-facing operations across various B2B sectors, including marketing tech, variable print, and digital communication services.

Currently, I serve as the Director of Client Relationships at Varispark, where I drive customer-centric transformation for a variable print and mail company. My focus on customer retention and growth strategy has led to the rebuilding of client engagement processes and the establishment of a service-minded culture across sales and fulfillment teams. Previously, I was the General Manager and Owner of Results Online Inc., where I managed client relationships and designed tailored solutions that optimized customer workflows and digital engagement.

Throughout my career, I have co-founded and scaled a full-service digital print and marketing services company, achieving remarkable revenue growth through strong customer partnerships. My educational background includes an MBA with a 4.0 GPA, and I am passionate about mentoring others and helping organizations thrive through clarity and strategic relationships.