Open to opportunities

Mark Scott

@markscott

Message

Empathetic professional with a strong background in customer support.

United States

Message

What I'm looking for

I am looking for a role that values empathy and offers opportunities for growth in customer support and case management.

I am an empathetic and resourceful professional with over 15 years of experience in customer support, logistics, and government services. My career has been marked by my ability to de-escalate high-stress situations and manage complex casework while delivering compassionate service to clients in need. I have worked in various roles, including as an Energy Assistance Officer and a Quality & Inventory Control Supervisor, where I honed my skills in conflict resolution and logistics coordination.

Throughout my career, I have demonstrated a commitment to legal compliance and documentation, ensuring that all processes align with federal guidelines and agency policies. My experience managing a large caseload of child support cases has equipped me with the skills to communicate effectively with clients, courts, and other stakeholders, resolving escalations and maintaining confidentiality. I am passionate about making a positive impact in my community and have volunteered extensively at food banks, supporting operations and meal preparation.

Experience

Work history, roles, and key accomplishments

Energy Assistance Officer / LIHEAP Agent

Snohomish County

Dec 2023 - Present (1 year 7 months)

Assisted clients in restoring utility services through LIHTC and LIHEAP programs. Reviewed budgets and grant applications for emergency utility assistance. Delivered compassionate support to clients experiencing financial hardship.

LIHEAP Grants Client Services HUD

Quality & Inventory Control Supervisor

Amazon

Aug 2019 - Present (5 years 11 months)

Supervised inventory accuracy and coordinated with Operations Managers. Handled logistics operations including picking/packing, stowing, receiving, and documentation. Utilized the YMS system to track shipments, document discrepancies, and manage stock.

Inventory Management Logistics YMS System Shipment Tracking Stock Management Operations Coordination Quality Control Documentation

Food Bank Volunteer

Three Square Food Bank

Jan 2019 - Present (6 years 6 months)

Supported food distribution operations and kitchen meal preparation in a high-volume setting. Contributed to community support initiatives.

Volunteer coordination Community Team Collaboration

Child Support Senior Agent

State of Utah

Jun 2006 - Present (19 years 1 month)

Managed a large caseload of support cases (400 +), enforcing financial and medical obligations. Negotiated payment terms, conducted asset investigations, and applied sanctions. Maintained and updated confidential data across multiple government databases.

Case Management Data Management Confidentiality Client Communication Legal Compliance

Education

Degrees, certifications, and relevant coursework

University of Utah

Unknown, Unknown

Studied at the University of Utah, gaining foundational knowledge relevant to various professional fields. The curriculum likely covered a broad range of subjects, preparing for diverse career paths.