Michael Napier

I am a dedicated and results-driven Customer Service and Quality Assurance Professional with 15 years of experience in delivering top-tier customer support and ensuring service excellence. My career has been marked by a commitment to improving customer experiences and implementing quality assurance processes that enhance efficiency. I pride myself on my ability to analyze performance metrics and handle escalations effectively, ensuring that customer needs are met promptly and professionally.

Throughout my career, I have developed strong problem-solving skills and a keen attention to detail, which have been essential in my roles, particularly as a Utility Line Coordinator and Data Management Analyst. I have successfully managed and trained associates, ensuring compliance with company policies while fostering a team-oriented environment. My experience includes conducting inspections, audits, and testing to identify defects and areas for improvement, which has consistently led to enhanced service delivery and customer satisfaction.

As I look to the future, I am eager to continue leveraging my skills in customer service and quality assurance to contribute to a dynamic team. I am passionate about working in environments that prioritize collaboration and continuous improvement, where I can further develop my expertise and drive positive outcomes for both customers and the organization.