MM

Open to opportunities

Marko Maric

@markomaric1

Student Success Agent and customer support specialist helping international learners and customers solve complex issues.

What I'm looking for

I’m looking for a role where I can combine customer support and process ownership—helping people succeed with clear communication, reliable troubleshooting, and continuous improvement. I want to use my multilingual support skills and tools to create measurable customer impact.

I’m a Student Success Agent focused on guiding international learners through high-stakes processes and clear communication. In my current role at Lingoda, I coordinate with healthcare institutions, authorities, and employment agencies to support organizing knowledge examinations for foreign nursing staff.

Before that, I built strong customer support fundamentals—handling tickets in German and English, resolving customer inquiries, and responding to reviews. I also support technical issues by guiding customers step-by-step, and I’ve worked in second-line logistics support where I coordinate with logistics teams to improve delivery outcomes.

My experience also includes managing operations end-to-end as a Hotel Manager, balancing service quality, marketing, and guest satisfaction. I bring that same ownership mindset to every interaction—whether it’s troubleshooting, ticket resolution, or planning processes—backed by tools like Zendesk, Salesforce, Jira, and ERP systems such as SAP and odoo.

Experience

Work history, roles, and key accomplishments

MO

Technical Customer Support

Modsquad

Mar 2022 - May 2023 (1 year 2 months)

Provided technical assistance for Spotify, resolving app functionality, account, and connectivity issues. Guided customers through troubleshooting steps to restore service and app performance.

Technical Customer Support Troubleshooting Spotify Support Connectivity Issues

Education

Degrees, certifications, and relevant coursework

UF

University of Mostar - FPMOZ

Bachelor of Science, Tourism Management

2011 - 2016

Activities and societies: Studied sustainable approaches in tourism with emphasis on environmental, economic, and social aspects.

Earned a Bachelor of Science in Tourism Management, focusing on sustainable tourism practices and key principles of planning, development, and marketing in tourism.

AG

A.B. Simic - Grude

Hotel Management Assistant (High School Program), Hotel Management

2007 - 2011

Activities and societies: Practical training in multiple hotel departments to build hands-on operational skills.

Completed a Hotel Management assistant program with foundational training in front desk operations, housekeeping, and food & beverage services, supported by practical experience across hotel departments.

JA

JICA (Japan International Cooperation Agency)

Internship, Sustainable Tourism / Tourism Development

2015 -

Activities and societies: Exposure to and participation in sustainable tourism development projects.

Completed an internship focused on sustainable development of tourism through projects supported by JICA.

Tech stack

Software and tools used professionally

Salesforce

Zendesk

Jira

Marko

WordPress

Odoo

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