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Golden Order

@goldenorder

Customer support professional across Airbnb, ChatWerk, and Lidl IT support, resolving customer issues and guiding users through technical troubleshooting.

Germany

Message

At Foundever, I supported Airbnb guests and hosts with booking, accommodation, and service issues, including urgent cancellations. I de-escalated conflicts, explained policies, and coordinated complex cases with specialist teams.

At Inbox Solutions GmbH, I supported business customers using ChatWerk and demonstrated how its shared inbox brought messaging channels together. At Samhammer AG, I provided first-level technical support to Lidl store employees and documented troubleshooting outcomes.

At Trans.eu GmbH, I sold access to a digital freight exchange before moving into company verification and customer onboarding. My earlier work at Allianz included opening property claims and explaining customers’ next steps.

Experience

Work history, roles, and key accomplishments

Camp Counselor & Tennis Program Leader

Friendly Pines Camp

May 2024 - Aug 2026 (2 years 3 months)

Managed tennis courts and led sports programs for children aged 6-14, while also providing care and support in the residential cabins.

Tennis Instruction Childcare Activity Coordination Sports Coaching

Customer Service Agent - Lidl IT Support Project

Samhammer AG

Jan 2026 - Apr 2026 (3 months)

Provided first-level technical support to Lidl store employees via phone and ticketing system, troubleshooting POS systems, hardware, and connectivity issues.

Technical Troubleshooting Ticket Management Customer Service Help Desk Support

Customer Support Manager

Inbox Solutions GmbH

Sep 2023 - Dec 2024 (1 year 3 months)

Supported business customers via email and live chat, conducted product demos, and helped clients utilize the ChatWerk platform effectively.

Customer Support Live Chat Product Demonstrations CRM Systems

Customer Service Professional (CSP) - Airbnb Project

Foundever

Mar 2023 - Aug 2023 (5 months)

Assisted Airbnb guests and hosts with booking, accommodation, and service issues via phone and written communication, handling urgent situations and de-escalating conflicts.

Conflict Resolution De escalation Case Management Customer Service

B2B Sales & Customer Onboarding Specialist

Trans.eu GmbH

Jun 2022 - Feb 2023 (8 months)

Sold access to a digital B2B freight exchange, conducted product demos, and later handled company verification and customer onboarding, ensuring compliance with internal criteria.

B2B Sales Customer Onboarding Product Demonstrations Verification German English

Customer Service Representative - Property Claims

Allianz

Nov 2021 - Mar 2022 (4 months)

Handled incoming calls from Allianz customers, identified their needs, and routed them to appropriate departments. Later processed property claims, opening new cases and documenting information.

Customer Service Claims Processing Documentation Communication Skills