Looking for a job

Marko H

@markoh

Message

I improve platform search quality, user support, and AI responses through data-driven operations and training.

Thailand

Message

What I'm looking for

I'm looking to improve platform quality and user experience through data-driven operations, policy expertise, AI evaluation, search optimization, and scalable training programs.

At TDCX, I train AI models through output evaluation and corrective feedback while resolving account-support and abusive-content reports for the Indonesian social-media market. I use market signals and data to identify scalable ways to improve community support and user experience.

Previously, at ByteDance I evaluated e-commerce search quality, analyzed suboptimal queries, contributed feedback for policy and algorithm improvements, and built training programs for new joiners. I also supported ShopeePayLater customer operations at Shopee International and delivered SAP ECC and TMS implementation, troubleshooting, and end-user training at Coca-Cola Amatil Indonesia.

Experience

Work history, roles, and key accomplishments

Community Operation Specialist

TDCX

Jul 2024 - Jun 2026 (1 year 11 months)

Trained platform AI models by evaluating machine-generated outputs and providing corrective feedback. Investigated and resolved user issues, reviewed reported content, and used market-specific knowledge to improve user experience.

Content Evaluation Policy Enforcement Data Analysis User Support Trend Analysis

Search Operation Specialist & Trainer

ByteDance

Jun 2022 - Jul 2024 (2 years 1 month)

Evaluated user search needs and rated search result quality, providing feedback for policy improvements. Created and implemented training programs for new joiners, including materials and calibration processes.

Search Quality Training Data Analysis Cross Functional Collaboration

Customer Operation Analyst

Shopee

Aug 2020 - Jun 2022 (1 year 10 months)

Handled outbound and inbound calls to survey and interview customers, improving satisfaction for ShopeePayLater. Traced user history to increase contactability and planned forecasting strategies based on monthly data.

Customer Service Data Analysis Forecasting

SAP System Implementor

Coca-Cola Amatil Indonesia

Aug 2019 - Apr 2020 (8 months)

Created test and training data for SAP ECC and TMS, and performed end-user training in logistics, sales, and finance. Provided first-level support and troubleshooting for SAP system issues.

SAP ECC SAP TM Training Troubleshooting Logistics Sales Finance