At TDCX Thailand, I coordinated with client, training, and operations teams on quality standards, policy updates, and operational issues for an instant messaging platform.
I conducted up to 100 root cause analyses per week, organized findings, and communicated recommendations to stakeholders. I also facilitated weekly calibration discussions and prepared business reports for stakeholder review.
Previously, as a Support Specialist at TDCX Thailand, I managed up to 500+ customer inquiries per day and investigated issues to determine appropriate resolutions. I earned “Rising Star” recognition for strong performance and daily throughput.
At PT Lippo Cikarang Tbk and PT Sayap Mas Utama / Wings Corporation, I supported marketing administration, project coordination, reporting, and campaign logistics. I also handled product and property reservations through SAP.
