Verca Putri

Experienced in AI content review, quality assurance, and language analysis. Analyzed performance data to identify trends and areas for improvement, and provided constructive feedback to improve service quality and team performance.

Provided real-time customer support through chat, resolving inquiries professionally and efficiently. Troubleshot customer issues and guided users through solutions to improve first contact resolution.

Reviewed and moderated online content following community guidelines to maintain a safe digital environment. Identified policy violations and potential risks, escalating issues to senior management when needed, while maintaining high accuracy and efficiency.

Resolved technical issues for customers by identifying root causes and providing effective solutions. Guided customers through troubleshooting steps and documented cases accurately in the internal ticketing system.

Bachelor (Hons) of Arts in Film and Television from Limkokwing University, Malaysia, from 2013 to 2016.

Vocational High School Degree from Cakra Buana, Indonesia, from 2008 to 2011.