Marko Djuric
@markodjuric
I build lasting client relationships through renewals, service delivery, and escalation resolution.
SerbiaWhat I'm looking for
At Global Alliance, I lead contract renewal conversations for enterprise and institutional accounts while serving as the daily point of contact for 50+ clients with scheduled rides. I coordinate service delivery, verify reservations, support onboarding, and resolve real-time changes and escalations.
Previously, I managed SLA-driven ATM incidents for enterprise clients worldwide at NCR Corporation and led multicultural hospitality operations at Princess Cruises Line. I bring experience in high-pressure client support, cross-functional coordination, team leadership, and protecting the customer experience.
Experience
Work history, roles, and key accomplishments
Client Success Manager | Account Manager
Global Alliance
May 2022 - Present (4 years 4 months)
Leads client meetings on contract renewal and expiration for enterprise and institutional accounts, serving as the daily point of contact for 50+ clients. Coordinates with drivers, verifies reservations, and handles escalations to protect the client experience.
Education
Degrees, certifications, and relevant coursework
Faculty of Industrial Management (FIM)
Bachelor of Engineering, Engineering Management
Pursued a Bachelor of Engineering Management degree at the Faculty of Industrial Management in Belgrade, Serbia.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Salary expectations
Job categories
Skills
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