Open to opportunities

Marko Vasovic

@markovasovic

I’m a relationship-driven sales and customer success professional, turning revenue and retention into long-term client value.

Serbia

Message

What I'm looking for

I’m looking for a stable daytime office or hybrid role with clear business impact—where trust, contribution, and business values matter—so I can use my consultative sales and customer success experience to drive revenue and retention.

I’m a relationship-driven sales and client success professional with 20+ years across wine & spirits, hospitality, distribution, and B2B environments. I’m known for a consultative, problem-solving approach that prioritizes long-term client value over transactional selling, with a strong focus on revenue generation, customer retention, and operational accountability.

In my recent roles, I’ve owned daily operations, team coordination, and sales performance, with direct responsibility for revenue oversight, cashflow control, and inventory management. I also lead customer experience management for premium clientele, manage service standards, and support staff onboarding, scheduling, and quality control—translating execution into measurable business impact.

Previously, I delivered consultative premium wine and spirits sales, including average monthly revenue generation of €50,000+, while assessing client needs and tailoring product recommendations. Earlier experience also strengthened my B2B account support and weekly revenue reporting discipline, plus the fundamentals of financial and market analysis from real estate work—always grounded in clear documentation, supplier coordination, and consistent communication.

Experience

Work history, roles, and key accomplishments

Current

Store Manager

Current

Delice–French Wines & Gastronomy

Mar 2024 - Present (2 years 2 months)

Owned daily operations, team coordination, and sales performance for a premium wine and gastronomy client experience. Managed revenue oversight, cash flow, inventory, staff onboarding/scheduling, and service standards while contributing to sales growth.

Sales Performance Management Customer Experience Management Inventory Management Operational Accountability Client Relationship Management Premium Retail Hospitality

Wine Sales Specialist

Baltasar Wine & Spirit Shop

Mar 2023 - Mar 2024 (1 year)

Provided consultative sales of premium wines and spirits, generating average monthly revenue of €50,000+. Assessed client needs, handled orders, managed stock, coordinated suppliers, and built a relationship-driven repeat-customer base.

Consultative Sales Clienteling Revenue Generation Order Processing Stock Control Customer Retention Account Management

Assistant Restaurant Manager

Hilton-Sky Lounge Rooftop Restaurant

Jun 2022 - Sep 2022 (3 months)

Supported daily operations and upheld service standards within Hilton’s rooftop restaurant. Coordinated shifts, managed cash-up procedures, prepared revenue reports using Micros, and delivered staff briefings and on-the-job training.

Operations Management Shift Coordination Cash Up Procedures Revenue Reporting (Micros)Service standards Staff Training Food & Wine Packaging Support

Customer Service & Account Support

CL Group – Computaleta

Feb 2021 - Dec 2021 (10 months)

Provided B2B customer support, order processing, and commercial client coordination across multiple locations. Produced weekly revenue reports for key accounts, managed product-group stock levels, and maintained fast-paced service standards.

B2B Customer Support Order Processing Key Account Management

Real Estate Sales Consultant

Harcourts

Nov 2017 - Dec 2020 (3 years 1 month)

Executed residential and investment property sales ranging from $660k–$1.5M, driving smooth contract negotiation and closing. Managed lead generation and client advisory, performed financial and market analysis (including yield and LVR assessments), and supported marketing with social media and multimedia content.

Lead Generation Client Advisory Contract Negotiation Financial Analysis Yield Projection LVR Assessment

Education

Degrees, certifications, and relevant coursework

New Zealand Red Cross

License Controller Qualification (NZ) & General Manager’s Certificate, Red Cross Certifications

2015 - 2020

Completed the License Controller Qualification (NZ) and General Manager’s Certificate via the New Zealand Red Cross in Nelson from 2015 to 2020.

BK Art Academy

Bachelor of Arts, Art

1999 - 2003

Earned a BA in Art from BK Art Academy in Belgrade from 1999 to 2003.

UNITEC@Mt Albert

National Diploma (Salesperson), Real Estate

2017 -

Completed a National Diploma in Real Estate (Salesperson) at UNITEC@Mt Albert in 2017.

Auckland Council

General Manager’s Certificate, Business Administration

2013 - 2019

Completed a General Manager’s Certificate with Auckland Council from 2013 to 2019.

Diverso Impex

STCW A-VI/1, Maritime Safety (STCW)

2023 -

Activities and societies: Personal survival techniques; Elementary first aid; Fire prevention and fire fighting; Personal safety and social responsibilities.

Completed STCW Basic Safety Training (STCW A-VI/1) covering personal survival techniques, elementary first aid, and firefighting and fire prevention.