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Mark Neill

@markneill

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Salesforce Senior Administrator at First Fidelity Bank who developed treasury onboarding, CPQ, and document automation.

United States

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At First Fidelity Bank, I administered and developed Salesforce Enterprise, translating Finance and operations needs into requirements, configuration, testing, and production releases.

I built Flow-first automation for operational workflows, including lead-to-opportunity and helpdesk routing with escalations. I also delivered vendor and contract tracking with renewal alerts.

For treasury product onboarding, I worked with business users on product configuration, CPQ, DocuSign, testing, and rollouts. I configured Nintex Drawloop templates to generate bank documents from CRM data.

At iPro Media, Inc., I brought legacy finance into Salesforce and Accounting Seed and built ETL of billing data into CRM for reporting. My earlier work includes accounting management, IT leadership, and production systems support.

Experience

Work history, roles, and key accomplishments

Sr Salesforce Administrator

First Fidelity Bank

Jan 2017 - Sep 2026 (9 years 8 months)

Administered and developed Salesforce Enterprise for a multi-state community bank, acting as the bridge between business stakeholders and delivery. Gathered requirements, configured solutions, and managed production support across Finance, operations, and support.

Salesforce Administration Flow Builder Validation Rules Reports Dashboarding CPQ Docusign Nintex Drawloop Change Management UAT Production Support

Salesforce Administrator / Business Intelligence / Process Management

iPro Media, Inc.

Mar 2015 - Nov 2017 (2 years 8 months)

Brought legacy finance into Salesforce / Accounting Seed and integrated subsidiary operations onto the same CRM platform. Built ETL of billing data and implemented Sales and Service Cloud as the system of record.

Salesforce Accounting Seed ETL Sales Cloud Service Cloud CPQ Order Fulfilment Business Intelligence

Accounting Manager

Comm3 LLC

Jan 2015 - Jan 2017 (2 years)

Managed AR/AP, tax reporting, insurance, monthly financial statements, sales commissions, payroll, and benefits for the subsidiary. Prepared financial statements in QuickBooks and handled various accounting functions.

AR AP Month End Closing Reconciliations Financial Statements Quickbooks Payroll Benefits Tax Reporting Sales Commissions

Enterprise IT Manager

Wagner Oil Company

Jan 2015 - Jan 2016 (1 year)

Managed IT infrastructure for headquarters and five regional offices.

IT Infrastructure Network Management Systems Administration

IT Director

RNA Health / MobileMedSoft

Jan 2014 - Jan 2015 (1 year)

Owned IT for a software company serving wholesale pharmacies, directing application support, change management, and production reliability for business-critical systems.

IT Management Application Support Change Management Production Reliability

Sr Advisory Systems Engineer

Verizon / GTE / Frontier

Jan 1996 - Jan 2012 (16 years)

Managed production systems including implementation, change management, testing, and post go-live support on large telecom platforms using Agile-style iterative delivery.

Production Systems Change Management Testing UAT Release Coordination Agile