Open to opportunities

Talisha Watton

@talishawatton

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Customer Service Advisor and care professional, bringing empathetic support and IT proficiency to every customer.

Zimbabwe

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What I'm looking for

I’m looking for a customer advisor role where I can use my problem-solving mindset, IT proficiency, and customer service strengths to support vulnerable customers with empathy, discretion, and clear communication.

I’m a motivated and empathetic professional with strong customer service and administrative experience, and I handle sensitive situations with discretion, active listening, and clear communication.

Across roles in fast-paced environments, I’ve managed workloads under pressure and built trust through professionalism and understanding—whether taking incoming calls, handling objections, or writing in-depth reports for claims.

Alongside my customer service background, I support vulnerable customers through person-centred care, including daily living assistance, safeguarding, and monitoring/recording wellbeing. I’m also studying AAT level 2 accounting and I’m now seeking a customer advisor role where my problem-solving mindset and IT proficiency can help others.

Experience

Work history, roles, and key accomplishments

Current

Care Assistant

Current

Haddon Hall Care Home

Jan 2026 - Present (5 months)

Deliver person-centred care by tailoring support to residents’ individual needs and preferences in line with care plans. Assist with daily living activities and promote dignity, choice, and independence while supporting residents during mealtimes.

Safeguarding Awareness Daily Living Activities Dignity And Independence Communication With Families

Community Care Worker

Valley Care by Sante

Aug 2024 - Jan 2026 (1 year 5 months)

Support clients with daily needs and complete light housekeeping tasks. Monitor physical and emotional wellbeing, carry out safe moving and repositioning, and record observations with prompt reporting.

client support Light Housekeeping Safe Lifting And Transferring Repositioning And Mobility Support Monitoring Record keeping

Support Worker

Valley Brooke (1st Enable)

Sep 2023 - Aug 2024 (11 months)

Provide person-centred support to individuals with additional needs, enabling social inclusion through community activities and skill-building opportunities. Support daily living tasks including cleaning, shopping, cooking, and hygiene while following up-to-date safeguarding and care plans.

Social Inclusion Activities Safeguarding Relationship Building

Customer Service Advisor

Likewize Insurance Services

Oct 2021 - Jun 2023 (1 year 8 months)

Handle incoming customer calls and build reports for customers, working as part of a team to deliver effective service. Manage objections where necessary to resolve customer concerns professionally.

Incoming Call Management Customer Service Report Writing Objection Handling Teamwork

Customer Service Advisor

Kindertons Accident Management

May 2021 - Oct 2021 (5 months)

Take incoming calls and build relationships with potential clients and businesses to support claim enquiries. Create in-depth claim reports and work collaboratively as part of a customer service team.

Customer Service Teamwork Communication Skills Documentation And Reporting Problem Solving