Mark Klepper

I've spent the last 15+ years at the intersection of people and technology, helping organizations roll out new systems while making sure the humans using them actually feel confident doing so. My background spans healthcare, education, and technology, and what ties it all together is a knack for simplifying the complicated and supporting people through change.

I got my start at BlueCross BlueShield of Tennessee, where I spent over a decade supporting enterprise Cognos reporting applications, training new employees and business partners, and building documentation that cut down on repeat support tickets. That experience taught me how to translate technical concepts into language that actually makes sense to non-technical users, a skill I've carried into every role since.

For the past several years, I've worked in K-12 and technical education, first as an Innovation Specialist and Technology Trainer for Cleveland City Schools and now as a Career and Technical Education Instructor there, along with a part-time role teaching Computer Information Technology at Tennessee College of Applied Technology. In these roles I've delivered around 20 training sessions a year to over 200 participants, built onboarding checklists and standard operating procedures from scratch, and helped evaluate and implement tools like IncidentIQ to improve how technology support gets delivered district-wide.

Alongside my work in education, I own and operate Glory Laser Designs, where I've managed more than 500 client projects from first conversation to final delivery. Running my own business has sharpened my project coordination skills and taught me a lot about building long-term relationships through reliable communication and follow-through.

What I bring to a team is a rare combination: deep experience in enterprise software support, hands-on instructional skill, and small business ownership that keeps me practical and customer focused. I'm at my best when I'm building documentation that actually gets used, training people in a way that respects their time and experience level, and being the calm, clear voice when something technical needs fixing. I'm looking for a role where I can keep doing that, ideally somewhere that values thoughtful onboarding, strong documentation, and genuine user support as much as I do.