Chris Mastriano
@chrismastriano
I lead IT service, HR technology implementation, training, and operational improvement programs.
United StatesWhat I'm looking for
At Le Moyne College, I lead Service Desk operations, student employee development, knowledge management, campus IT communications, and cross-functional technology projects. I also serve as the resident AI subject matter expert for Google Gemini, NotebookLM, and Google Workspace AI.
Previously at FedEx Ground, I led virtual and on-site implementation, training, process adoption, and operational support for HR technology systems. I helped implement Next Generation Staffing systems, improved metric tracking and training materials, and contributed to an initiative that generated $6 million in company savings.
My background also includes a decade of regulated production operations at HP Hood, operational administration, youth coaching, e-sports advising, and fitness training. I enjoy building capable teams, making technology approachable, and creating practical solutions that improve how people work.
Experience
Work history, roles, and key accomplishments
Information Technology Service Desk Manager
Le Moyne College
Oct 2024 - Present (1 year 11 months)
Recruit, supervise, and mentor Service Desk Coordinators; orchestrate a comprehensive student employee program focused on incident management and rapid first-call resolution. Spearhead knowledge management practices and lead campus-wide communications regarding IT incidents and strategic tech initiatives.
Education
Degrees, certifications, and relevant coursework
Onondaga Community College
Associate of Arts, Business Management
2001 - 2003
Pursued studies in Business Management at Onondaga Community College from 2001 to 2003.
State University of New York at Cortland
Bachelor of Arts, Secondary English Education
2000 - 2001
Studied Secondary English Education at the State University of New York at Cortland from 2000 to 2001.
Chittenango High School
High School Diploma, General Studies
1996 - 2000
Earned a Regents Diploma from Chittenango High School from 1996 to 2000.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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