Mark Kays

Own the full commercial contact process for prospective clients, from outreach through to close, acting as primary point of contact throughout. Build and manage a pipeline of leads in Zoho CRM, converting prospects into active accounts and tracking progress against targets.

Manage a portfolio of client accounts end-to-end, developing and maintaining a commercial contact strategy across stakeholder levels. Consult clients on campaign strategy and targeting, coordinating setup, tracking and reporting to drive rate of return.

Generated new business through proactive outreach, networking and relationship-building with clients and agencies. Prepared and presented tailored commercial proposals, identifying high-value opportunities within the Out-of-Home channel.

Managed a portfolio of key client accounts, building long-term relationships with stakeholders at multiple levels of the business. Developed and implemented strategic account plans to deliver sales targets, upsell services and improve client experience.

Delivered tailored product recommendations using customer data and needs analysis. Built rapport with customers to understand requirements and deliver a strong service experience.

Built and maintained customer relationships that generated repeat business and referrals. Grew store profitability through consistent upselling and high standards of customer service.

Managed a portfolio of outstanding accounts, negotiating payment plans while maintaining detailed records. Handled high-pressure client conversations with professionalism, resilience and empathy.

Pursuing a BA in Environmental Management, ongoing since February 2020.