Open to opportunities

Mark Joakim Saaremets

@markjoakimsaaremets

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Enthusiastic communicator with a passion for customer service.

Estonia

Message

What I'm looking for

I am looking for a role that allows me to leverage my communication skills and passion for customer service in a dynamic and supportive environment.

My name is Mark Joakim Saaremets, and I am an enthusiastic individual with a knack for captivating audiences and making meaningful connections. My energetic personality and social skills make me a natural communicator, always eager to learn and grow. I thrive in dynamic environments where I can engage with diverse groups of people and tackle challenges head-on.

Currently, I work as a Customer Service Agent at Teleperformance in Athens, where I provide exceptional online customer service. I have developed advanced communication skills and excelled in troubleshooting complex issues in a fast-paced digital environment. My previous roles as a waiter, barman, and tinsmith have further honed my ability to work effectively under pressure and adapt to the needs of customers, ensuring their satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Teleperformance

Jun 2024 - Present (1 year 1 month)

Provided exceptional online customer service, addressing inquiries and resolving issues with efficiency and professionalism. Developed advanced communication skills to engage with customers from diverse cultural backgrounds effectively.

Customer Service Communication Skills Technical Support

Waiter/Barman/Barrista

VILLA MARIKA OÜ

Sep 2023 - Jan 2024 (4 months)

Delivered excellent customer service by adapting quickly to customers' needs and expectations. Gained proficiency in using a coffee machine and serving in a bar and restaurant setting.

Customer Service Adaptive Teamwork

Waiter/Barman/Barrista

Kodukohvik OÜ

Apr 2023 - Jun 2023 (2 months)

Handled fast-paced and stressful situations with professionalism and composure. Enhanced communication skills and developed strong sales abilities through direct customer interactions.

Communication Skills Sales Multitasking Teamwork

Tinsmith/Roofer

Saaremets VKR

Jul 2022 - Jul 2023 (11 months)

Gained extensive knowledge and skills in tinsmithing through creative thinking, hands-on problem-solving, and physical fitness. Specialized in crafting intricate tin details for roofs, requiring precision, patience, and meticulous attention to detail.

Problem Solving Attention To Detail