Open to opportunities

Justina Tereikyte

@justinatereikyte

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Experienced Communication Manager with a focus on customer support excellence.

Estonia

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What I'm looking for

I am looking for a role that values communication and teamwork, offering opportunities for growth and development.

I am a dedicated Communication Manager and Field Support Specialist with a strong background in customer service and communication management. Currently, I work at NeoLife International, where I deliver exceptional customer service and manage escalations, significantly improving issue resolution times. My efforts in providing translations for promotional materials have enhanced brand visibility and contributed to increased product sales.

Previously, I served as a Customer Support Specialist at Majorel OÜ, where I achieved a remarkable 15% improvement in customer satisfaction scores over four months. My proactive mindset and attention to detail have allowed me to consistently exceed performance targets while assisting my teammates in resolving complex cases. I am passionate about fostering effective communication and collaboration within teams to drive success.

Experience

Work history, roles, and key accomplishments

Current

Field Support Specialist

Current

NeoLife International

Jan 2022 - Present (3 years 6 months)

Delivered customer service via email and phone calls. Collaborated with Northern Europe departments and managed customer escalations, improving issue resolution time. Provided Lithuanian translations for promotional materials and website content, improving brand visibility/accessibility and leading to an increase in product sales.

Customer Service Email Support Phone Support Escalation Management Translation Content Management Sales Growth MS Office Memsource

Zalando Customer Support Specialist

Majorel OÜ

Jan 2021 - Present (4 years 6 months)

Provided customer service via email, phone calls, and live chat. Achieved a 15% improvement in CSAT within 4 consecutive months and consistently exceeded QPS targets (process adherence, solution, communication atmosphere) maintaining an average of 90-97%. Demonstrated deep knowledge of internal processes to assist teammates in resolving challenging cases, resulting in improved team CSAT scores.

Customer Service Email Support Phone Support Live Chat CSAT Quality Assurance Process Adherence Problem Solving Interpersonal Communication

Education

Degrees, certifications, and relevant coursework

Tallinn University

MA in Communication Management, Communication Management

Pursued a Master of Arts in Communication Management, focusing on advanced communication strategies and management principles. Developed expertise in various aspects of communication, preparing for leadership roles in the field.

Vilnius University

BA in English and Swedish Languages, English and Swedish Languages

Completed a Bachelor of Arts in English and Swedish Languages, gaining proficiency in both languages. Studied linguistic structures, literature, and cultural contexts, enhancing communication and analytical skills.