Justina Tereikyte

Delivered customer service via email and phone calls. Collaborated with Northern Europe departments and managed customer escalations, improving issue resolution time. Provided Lithuanian translations for promotional materials and website content, improving brand visibility/accessibility and leading to an increase in product sales.

Provided customer service via email, phone calls, and live chat. Achieved a 15% improvement in CSAT within 4 consecutive months and consistently exceeded QPS targets (process adherence, solution, communication atmosphere) maintaining an average of 90-97%. Demonstrated deep knowledge of internal processes to assist teammates in resolving challenging cases, resulting in improved team CSAT scores.

Pursued a Master of Arts in Communication Management, focusing on advanced communication strategies and management principles. Developed expertise in various aspects of communication, preparing for leadership roles in the field.

Completed a Bachelor of Arts in English and Swedish Languages, gaining proficiency in both languages. Studied linguistic structures, literature, and cultural contexts, enhancing communication and analytical skills.