Erik N
@erikn
Customer support professional with a passion for helping others.
What I'm looking for
I'm a dedicated customer support professional with experience in various roles that emphasize clear communication and problem-solving. My journey began at Maxima Estonia, where I assisted customers in-store and managed product shelving. This role taught me the importance of being approachable and friendly, which I carry into every interaction.
At Kamill Pluss OÜ, I further honed my skills as a Client Support Representative, where I provided assistance with mobile device issues and after-sales service. My ability to communicate effectively in both Russian and Estonian allowed me to connect with a diverse clientele, ensuring their needs were met with patience and positivity. Currently, I work as an Operator at G4S Estonia, where I coordinate communication between clients and technicians, always aiming to deliver exceptional service.
As I transition into my role as a Game Presenter at Yolo Group / Live88 Studio, I bring energy and a people-first mindset to the table. I thrive in fast-paced environments and enjoy engaging with players, ensuring a smooth and enjoyable gaming experience. My background in social sciences, with a focus on crisis management, complements my professional ethos of constant learning and teamwork.
Experience
Work history, roles, and key accomplishments
Game Presenter
Yolo Group / Live88 Studio
Mar 2025 - Present (4 months)
Hosted live casino games like Blackjack and Roulette in a professional studio environment. Interacted with online players confidently, ensuring smooth gameplay and high-quality customer engagement.
Operator
AS G4S Estonia
Nov 2022 - May 2024 (1 year 6 months)
Responded to client calls and inquiries, coordinating communication between clients and technicians. Managed operational processes and ensured smooth service delivery.
Client Support Representative
Kamill Pluss OÜ
Sep 2020 - Jul 2021 (10 months)
Assisted customers with mobile device issues, sales inquiries, and after-sales service problems. Provided front-desk and phone-based support in Russian and Estonian.
Assistant Worker
Maxima Estonia
Jun 2019 - Sep 2019 (3 months)
Assisted customers in-store and managed product shelving. Provided support and ensured a tidy shopping environment.
Education
Degrees, certifications, and relevant coursework
Estonian Academy of Security Sciences (Sisekaitseakadeemia)
Bachelor of Arts, Social Sciences
Focused on crisis regulation, emergency preparedness, disaster psychology, and risk analysis. Participated in civil-military crisis exercises with the Estonian Defence Forces.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Erik?
You can contact Erik and 90k+ other talented remote workers on Himalayas.
Message ErikFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
