rasmus j

Transcribe and proofread English and Estonian audio to text with high accuracy, correct grammar and clear formatting. Meet turnaround deadlines.

Provided daily customer service, bar work and card payments at the till in a fast-paced pub-restaurant. Organised and served events; working languages Norwegian and English.

Managed insurance databases and ensured data quality by identifying errors and removing duplicates. Took part in billing and various accounting processes for the Norwegian market.

Provided technical support to customer service staff in AGA gas depots across Estonia. Handled technical support and administration of scanners and compatible databases, and carried out stocktaking at the depots.

Sold travel packages to customers on the Swedish market. Managed customer databases and resolved everyday problems customers encountered while travelling.

Handled supply chain tasks in SAP. Provided customer service, email correspondence, billing and general support for Stora Enso wood processing mills in Sweden.

Provided Xbox 360 technical support in a call centre. Resolved technical and billing questions by phone in English.

Completed a 84-hour course in Data Analytics and Data Visualisation, covering Power BI and Power Query.

Pursued vocational secondary education in Tourism Management.

Studied Forestry at the bachelor's level, but did not complete the degree.

Completed general secondary education.