Open to opportunities

Markisha Beason

@markishabeason

Message

I am an administrative professional skilled in cybersecurity education and instructional design.

United States

Message

What I'm looking for

I seek a collaborative, service-oriented role in administrative support or cybersecurity training where I can design and deliver learning, improve processes, and contribute to operational efficiency.

I am a highly motivated administrative professional with strong experience managing high-volume paperwork, front-desk operations, and cross-functional communication. I prioritize tasks to meet deadlines and build strong relationships in service-oriented environments.

As a cybersecurity and privacy education manager, I designed awareness programs, developed curriculum using instructional design best practices, and integrated multimedia learning to improve retention and compliance. I measured program effectiveness and aligned training with frameworks such as NIST, GDPR, HIPAA, and CCPA.

My background in teaching, customer support, and implementation work enables me to translate technical concepts for diverse audiences and support smooth onboarding and operations. I bring strong Microsoft Office, Teams, and Google Drive proficiency, CRM documentation rigor, and a collaborative, solutions-focused approach.

Experience

Work history, roles, and key accomplishments

Current

Concierge

Current

Magnolia Place of Roswell

Jun 2024 - Present (1 year 3 months)

Provide front-desk and concierge services at a senior living community, managing calls, mail, maintenance work orders, and scheduling to ensure resident satisfaction and operational efficiency.

Customer Service Mail And Package Handling Scheduling Microsoft Office Microsoft Teams Google Drive

Cybersecurity and Privacy Manager

CLASS-LLC

Oct 2022 - Mar 2024 (1 year 5 months)

Designed and implemented cybersecurity and privacy awareness programs and curricula, delivered multimedia training and webinars, and measured effectiveness using assessments to support compliance with NIST, GDPR, and HIPAA frameworks.

Instructional Design Curriculum Development Training Delivery LMS Multimedia Content Assessments

Customer Support Specialist

NWEA

Aug 2022 - Oct 2022 (2 months)

Handled first-level support for NWEA products via calls, emails, and chats, investigated and resolved software and reporting incidents, and maintained detailed CRM case notes to improve partner support quality.

Customer Support CRM Troubleshooting Reporting Interpretation Email Support Documentation

Migration Implementation Partner

T-Mobile (TEKsystems)

Dec 2021 - Jul 2022 (7 months)

Executed end-to-end onboarding and implementation plans for business customers, managed device programming and kitting, and interfaced with clients on billing and expense management to ensure smooth migrations.

Implementation Management Onboarding Kitting Billing Coordination Project Coordination Inventory Management

Special Education Paraprofessional

Fulton County Schools

Oct 2016 - Dec 2021 (5 years 2 months)

Supported special education instruction by delivering individual and group interventions, managing behavioral strategies, and maintaining student educational and behavioral records to support learning objectives.

Record Maintenance Classroom Assistance Communication Collaboration

Administrative Assistant

Goodwill Industries

Sep 2014 - Aug 2015 (11 months)

Provided high-volume administrative support including correspondence management, mail and package handling, file maintenance, and pre-employment background checks to streamline departmental operations.

Administrative Support Correspondence Management Background Checks Invoicing Microsoft Office

Early Head Start Teacher

Childcare Network

Sep 2014 - Aug 2015 (11 months)

Created and executed daily lesson plans for Early Head Start, coordinated volunteer recruitment and in-kind contributions, and conducted mandated screenings and daily child observations to support development.