Looking for a job

I Victoria

@ivictoria

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Client-focused program coordinator and educator skilled in administration, compliance, and stakeholder communication.

United States

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What I'm looking for

I seek roles where I can support program delivery and compliance, collaborate with stakeholders, and improve processes using strong administrative and communication skills.

I am a client-focused program coordinator and educator with experience supporting public services, nonprofit enrollment, and academic programs. I consistently manage intake, records, and communications while maintaining compliance with institutional and regulatory requirements.

In front-line and administrative roles I have resolved inquiries with high success rates, supported faculty and students, and coordinated events and program logistics. I bring strong reporting and documentation practices that have supported audits, funding compliance, and process improvement efforts.

I value clear stakeholder engagement and reliable operational support, and I apply tools like Microsoft Office, Google Workspace, Zoom, and Microsoft Co-Pilot to streamline workflows and improve program delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Contact Center Agent

Current

Department of Human Services

Jul 2025 - Present (3 months)

Provide front-line program support by explaining policies, benefits, and application procedures, maintain accurate confidential client records in compliance with state and federal regulations, and resolve escalated issues to ensure positive client experiences.

Customer Service & Compliance Data Entry Microsoft Office

ESL Instructor

Apex English Academy

Aug 2024 - Apr 2025 (8 months)

Coordinated academic operations and class scheduling, developed and maintained detailed student progress reports, and assisted in program communications and departmental events to support academic delivery.

Progress Reports event support Google Workspace

Enrollment & Administrative Specialist

Georgia MicroEnterprise Network

Jun 2022 - Oct 2023 (1 year 4 months)

Acted as first point of contact resolving client inquiries with a >90% resolution rate, managed intake and onboarding ensuring accurate data collection and grant compliance, and produced reports for audits and funding requirements.

Onboarding Data Management Grant Compliance Reporting Customer Service Microsoft Office

Teacher's Assistant

Savannah College of Art & Design

Mar 2022 - Jun 2022 (3 months)

Supported faculty with grading workflows, scheduling, and departmental communications while handling confidential student records and assisting in event coordination to meet student academic needs.