I Victoria

Greeted program participants, parents, and visitors with professionalism
Managed check-in/check-out procedures, ensured accurate verification of identity and
safety protocol compliance
Maintained and updated participant records daily with accuracy and attention to detail
Monitored facility and coordinated with staff to maintain an organized, orderly
environment

Served as the first point of contact for program participants, parents, and visitors, managing check-in/check-out and identity verification. Maintained daily participant records and coordinated with staff to keep the facility organized and compliant with safety protocols.

Provide front-line program support by explaining policies, benefits, and application procedures, maintain accurate confidential client records in compliance with state and federal regulations, and resolve escalated issues to ensure positive client experiences.

Coordinated academic operations and class scheduling, developed and maintained detailed student progress reports, and assisted in program communications and departmental events to support academic delivery.

Acted as first point of contact resolving client inquiries with a >90% resolution rate, managed intake and onboarding ensuring accurate data collection and grant compliance, and produced reports for audits and funding requirements.

Managed intake documentation, client forms, and digital records for grant-funded programs. Built and audited filing systems to ensure accuracy, compliance, and efficient access to required records while supporting office operations.

Supported faculty with grading workflows, scheduling, and departmental communications while handling confidential student records and assisting in event coordination to meet student academic needs.

Assisted faculty with organizing academic files, grading logs, and departmental documents. Handled confidential student records and supported administrative workflows to ensure smooth departmental operations.

Completed a Master of Fine Arts in Dramatic Writing focused on advanced storytelling, script development, and dramatic structure.

Completed a Bachelor of Arts in Film & Media with coursework in film production, media theory, and visual storytelling.

Master of Fine Arts (MFA) degree in Dramatic Writing from Savannah College of Art and Design.

Bachelor of Arts (BA) degree in Film & Media from Georgia State University.