Open to opportunities

Jeloisa Marie Lagran

@jeloisalagran

Message

I’m a Virtual Data Room Administrator securing deals through IAM, compliance, and asynchronous support.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own VDR/deal room operations—secure access, PII compliance, and async document support—while using Copilot and M365 automation to improve reporting speed and governance for high-stakes transactions.

I administer Virtual Data Rooms (VDRs) for M&A and financial due diligence, handling end-to-end deployments with secure room configuration, folder indexing, and archiving. I focus on high-stakes transaction readiness where governance and accuracy matter.

I strengthen data security and compliance by managing granular user permissions and executing PII redaction protocols using Intralinks to support zero-leakage expectations. I also resolve platform escalations and document accessibility issues through Teams and email, keeping project continuity with occasional voice interaction.

To improve operational efficiency, I leverage Microsoft Copilot with M365 automation to analyze VDR activity and generate stakeholder reports, reducing manual processing time by 40%. Alongside VDR administration, I support identity and access management by governing access hierarchies and multi-channel identity verification for institutional investors across time zones.

Experience

Work history, roles, and key accomplishments

Current

Virtual Data Room Administrator

Current

IntegrityNet Solutions & Services

Mar 2024 - Present (2 years 4 months)

Orchestrated end-to-end VDR deployments for M&A and financial due diligence, managing room configuration, folder indexing, and secure archiving for high-stakes transactions. Administered user permissions and executed PII redaction protocols using Adobe Acrobat DC, and used Microsoft Copilot/M365 automation to optimize reporting cycles.

VDR Deployments Permissions Adobe Acrobat DC (Redaction OCR)Data Auditing Microsoft Copilot SharePoint Outlook OneNote Maven

Technical Support Representative

TP-SM City Fairview

Mar 2019 - Nov 2019 (8 months)

Diagnosed complex hardware and network faults to maintain high-speed connectivity and maximize uptime. Streamlined high-volume ticketing and technician logistics using asynchronous case management while meeting strict SLA performance targets.

hardware troubleshooting Network Faults High Speed Connectivity Support SLA Management

Non-Voice Contact Center Professional

Sitel Ortigas

Oct 2018 - Jan 2019 (3 months)

Provided non-voice support by resolving technical inquiries related to Android/iOS mobile devices and network configurations via real-time chat. Used automated AI tools and knowledge-based documentation to deliver rapid, accurate resolutions.

Android iOS AI Tools

Customer Sales Associate

Convergys

Oct 2017 - Jun 2018 (8 months)

Handled billing inquiries, executed account adjustments, and resolved payment disputes for telecommunications customers. Managed inbound customer requests to support resolution and account servicing needs.

Account Adjustments Payment Disputes Telecommunications Support

Inbound International Sales

I Startek

Jun 2016 - Aug 2017 (1 year 2 months)

Performed inbound international sales and exceeded sales targets by 112% during the probationary period. Achieved top rank among a cohort of over 100 agents.

Inbound Sales Sales Target Achievement

Local Store Marketing (LSM)

McDonald's

Aug 2015 - Mar 2016 (7 months)

Managed backend logistics and inventory for local marketing campaigns, emphasizing data tracking and execution of promotional calendars. Maintained high attention to detail and ensured compliance with administrative and operational standards.

Inventory Management Backend Operations Data Tracking Promotional Calendar Process Compliance

Education

Degrees, certifications, and relevant coursework

Intralinks

Intralinks Certified: Manager & Reviewer, Virtual Data Room (VDR) Administration

Completed Intralinks Certified: Manager & Reviewer training (TOS) with IntegrityNet Solutions & Services. Focused on VDR administration and review workflows for secure document handling.