Mark Gagaoin

MG

Open to opportunities

Mark Gagaoin

@markgagaoin

Hospitality management student focused on international hotel operations and standout guest experiences.

What I'm looking for

I’m looking for a hospitality role where I can apply International Hotel Business Operations knowledge, deliver exceptional guest experiences, and grow through mentorship—using strong communications and digital branding to elevate service in both physical and digital spaces.

I’m a dedicated Hospitality Management student at the University of Baguio, specializing in International Hotel Business Operations. I’m committed to delivering exceptional guest experiences and maintaining high hospitality standards in both physical and digital environments.

I build impact through hands-on internship experience at John Hay Hotels (Communication Spa, HK & HR Intern), plus a proven track record in professional emceeing and event coordination for audiences of 500+. I also strengthen hospitality outcomes with digital branding and communications, translating ideas into clear messaging and memorable service moments.

Beyond the hotel setting, I’ve supported teams through student leadership and communication work—serving in roles like Master of Ceremonies, BSHM-IHBO Block Representative/Rep., and Presenter | HM Research Colloqium. I bring strong execution skills (from event hosting to documentation and content creation) and I’m excited to grow in an environment that values service excellence and continuous learning.

Experience

Work history, roles, and key accomplishments

JH

Communication Spa Intern

John Hay Hotels

Jan 2025 - Present (1 year 5 months)

Completed an internship supporting spa communication along with housekeeping and HR coordination at John Hay Hotels.

Hospitality Operations Communication HR Support Customer Service

CD

BSHM-IHBO Rep (Customer Service)

Cape Diablo

Jan 2025 - Present (1 year 5 months)

Served as a BSHM-IHBO representative with a customer service focus for Cape Diablo.

Customer Service Communication Team Leadership Organizational Skills

Education

Degrees, certifications, and relevant coursework

UB

University of Baguio

Bachelor of Science in Hospitality Management, International Hotel Business Operations

2023 -

Activities and societies: Professional emceeing and event coordination for audiences of 500+; digital branding and communications; HM research colloquium presenter; active in BSHM-IHBO student organizations.

Pursuing a Bachelor of Science in Hospitality Management with a specialization in International Hotel Business Operations at the University of Baguio. Completed hands-on hospitality exposure through an internship at John Hay Hotels and contributes to student organizations through event hosting and communication.

JS

Junior - Senior High School

ABM (Accountancy/Business Management)

2017 - 2023

Activities and societies: Gold Medal (academic track); participated in tea concoctions and flairtending basics trainings and school event activities; developed event hosting, leadership, and documentation skills.

Completed junior to senior high school in Baguio City with an academic track aligned to ABM/accountancy and business management, earning recognition including a gold medal. Participated in related practical and event-based trainings such as tea concoctions and flairtending basics.

Tech stack

Software and tools used professionally

Google Docs

Gmail

Google Sheets

Canva

CapCut

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