Mark Campbell

Provided chat and SMS support to customers, responding to inquiries, complaints, and support requests. Troubleshot and resolved customer issues, ensuring satisfaction and accurately logging interactions in the CRM system.

Conducted site visits and measured perimeters for buildings, ensuring accurate data collection for various projects. Applied strong attention to detail and precision in all measurements to support client requirements.

Responded to incoming inquiries, complaints, and support requests from customers, troubleshooting and resolving issues to ensure customer satisfaction. Accurately logged customer interactions, issues, and resolutions in the company's CRM or ticketing system.

Performed comprehensive cleaning duties including dusting, vacuuming, mopping, and sanitizing various surfaces and areas. Managed linen changes, trash disposal, and replenishment of toiletries to maintain high standards of cleanliness and guest satisfaction.

Responded to incoming inquiries, complaints, and support requests from customers via phone, email, or chat, troubleshooting and resolving customer issues to ensure satisfaction. Demonstrated a thorough understanding of products and services, processing orders, handling returns, and managing customer accounts.

Ensured compliance with company policies and regulatory requirements regarding records management, maintaining confidentiality and handling sensitive information with discretion. Assisted in identifying and recommending improvements to records management processes and procedures, tracking and managing inventory levels, and managing customer orders.

Completed secondary education with a focus on core subjects. Achieved passes in English Language, Information Technology, Principles of Business, and Social Studies.