At Reimage Software, I provided inbound and outbound software sales and remote technical support to U.S.-based customers. I handled approximately 100 customer calls per day while maintaining customer service.
I guided customers, including elderly users, through Windows troubleshooting, malware removal, PC optimization, and software support. I also used consultative selling to recommend software subscriptions and technical support services, and consistently met monthly sales targets.
I maintained customer records using an internal CRM and gained working knowledge of Salesforce, HubSpot CRM, and Kayako CRM. For remote support, I used TeamViewer, AnyDesk, LogMeIn, and GoToAssist.
