Open to opportunities

Adib Richmond Ambor

@adibrichmondambor

Message

Appointment Setter & sales support specialist with 10+ years driving high-volume leads using CRM precision and English.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own outbound lead engagement and appointment scheduling with strong CRM discipline, clear follow-ups, and measurable activity targets—working with a collaborative team and stable processes in a fast-paced, remote-friendly environment.

I’m an appointment setter and sales support professional with 10+ years of experience in high-volume customer engagement, outbound communication, and CRM-based lead management. I bring near-native English communication with a neutral, professional phone presence, and I’m comfortable working in fast-paced outreach environments while maintaining daily activity targets.

In my previous roles at Manulife and Convergys, I handled inbound and outbound client inquiries across phone and digital channels while consistently hitting KPIs for contact rate and resolution speed. I owned the full interaction lifecycle in the CRM—logging calls and updating lead statuses with 100% accuracy—and coordinated multi-tier escalations with teams to ensure smooth handoffs within SLA windows.

I also support remote communication and process quality from my teaching and training experience, including scheduling across time zones, maintaining organized digital records, and authoring SOPs used by a remote team. I’m known for rigorous follow-up cadences, clear and persuasive messaging, and data-informed reporting that helps teams optimize workflows.

Experience

Work history, roles, and key accomplishments

Foreign English Teacher

Ministry of Education

Apr 2022 - Jul 2025 (3 years 3 months)

Coordinated communication schedules across cross-cultural teams and international stakeholders to keep timelines and deliverables aligned. Monitored performance metrics through structured data tracking and delivered actionable reports to optimize team workflows while providing neutral, near-native English instruction daily.

Cross Cultural Communication Performance Tracking Data Reporting Actionable Reporting Near Native English Instruction Workflow Optimization

Virtual English Instructor

International Schooling

Aug 2020 - Jul 2022 (1 year 11 months)

Coordinated structured remote communication and scheduling for globally diverse audiences across multiple time zones. Maintained organized digital records, tracked engagement metrics, and authored/updated SOPs to support consistent quality and process alignment.

Scheduling And Engagement Metrics SOP Development Team Collaboration Professional Written Communication Process Compliance

Customer Service Associate

Manulife

Feb 2020 - Sep 2020 (7 months)

Handled high-volume inbound and outbound client inquiries across phone and digital channels, consistently meeting and exceeding KPIs for contact rate and resolution speed. Managed the full interaction lifecycle in the company CRM—logging 100% of calls, updating lead statuses, and escalating cases to the right teams within SLA windows.

Customer Support High Volume Follow Up SLA Management Logging

Communication & Media Specialist

Technological Institute of the Philippines

Jun 2016 - Jan 2020 (3 years 7 months)

Compiled and delivered detailed performance and activity reports to stakeholders on a 100% on-time schedule. Collaborated with multidisciplinary teams to execute audits and quality improvements while managing multiple workstreams simultaneously.

performance reporting Stakeholder Management Audit Coordination Quality Improvement Data Reporting Team Collaboration

Customer Service Representative

Convergys

May 2011 - Nov 2013 (2 years 6 months)

Managed high-volume inbound communication queues in a fast-paced BPO environment, handling billing inquiries, account audits, and multi-tier service resolutions for global clients. Logged 100% of client interactions and case updates in the enterprise CRM while maintaining multiple concurrent workflows and meeting activity targets during peak volume.

BPO Customer Support Enterprise CRM Billing Audit Multi Tier Case Resolution English Communication