I am currently seeking a role that aligns with my extensive experience in customer service. I've gained a broad range of skills and experiences that align closely with the responsibilities typically associated with virtual work.
Open to opportunities
Marjorie Grace Arendain
@marjoriegracearendain
Quality and customer satisfaction are my driving forces.
PhilippinesWhat I'm looking for
With seven years of dedicated experience in customer service and quality assurance analysis, I bring a proven track record of enhancing customer satisfaction and operational excellence. Passionate about delivering top-notch service and driving continuous improvement, I am adept at leveraging analytical insights to optimize processes and exceed performance targets.
Experience
Work history, roles, and key accomplishments
Customer Service Representative | Quality Analyst
Office Partners 360
Dec 2022 - Dec 2023 (1 year)
A Legal Intake Specialist serves as the initial point of contact between a law firm and potential clients. This role involves gathering essential information from individuals seeking legal assistance and ensuring a smooth transition into the legal consultation process then promoted as a Quality Assurance Analyst Plays a crucial part in maintaining high levels of customer satisfaction.
Customer Service Representative
Awesome OS
Mar 2021 - Oct 2022 (1 year 7 months)
Customer Representative for an e-commerce account is a vital link between the online retail platform and its customers. This role involves providing exemplary customer service, addressing inquiries, resolving issues, and ensuring a positive and seamless shopping experience.
Customer Service Representative
Focusinc Group Corporation
Aug 2015 - Jun 2020 (4 years 10 months)
Customer Representative for a Tour and Transportation in NewYork serves as a crucial point of contact between the travel company and its customers, ensuring a seamless and enjoyable travel experience.
Education
Degrees, certifications, and relevant coursework
Marjorie Grace hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
0-0 USD
Social media
Job categories
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