Open to opportunities

Marjorie Camille Bodonal

@marjoriecamillebodonal

Message

Dedicated Customer Service Specialist with strong communication skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that allows me to further develop my customer service skills in a supportive environment.

I am Marjorie Camille F. Bodonal, a Customer Service Specialist with extensive experience in chat and email support. Currently, I work at Concentrix, where I assist fans through Ticketmaster by providing accurate resolutions to their inquiries. My role requires me to be well-prepared and equipped with the necessary tools to ensure customer satisfaction.

Previously, I worked as a Customer Service Representative at Omniglobe International, where I honed my skills in handling calls, emails, and chat support. My commitment to customer service is driven by my desire to create positive experiences for customers, ensuring they feel valued and supported. I also have experience as a Sales Clerk at SM Marikina, where I assisted customers in finding the right products.

Experience

Work history, roles, and key accomplishments

Subject Matter Expert

Concentrix

Oct 2022 - Jun 2023 (8 months)

Provided support and guidance to agents, assisting with tools and resolving fan inquiries. Managed incoming emails to ensure timely responses.

Empathy Support Agent

Chat/Email Support Specialist

Concentrix

Jan 2022 - Oct 2022 (9 months)

Assisted fans by utilizing necessary tools and providing accurate resolutions across chat, email, and call channels. Ensured effective support delivery by managing interactions across multiple communication platforms.

Chat Support Email Support Phone Support Empathy

Customer Service Representative

Omniglobe International

Oct 2014 - Apr 2015 (6 months)

Provided comprehensive customer support via calls, email, and chat, ensuring all necessary tools were prepared prior to shifts. Focused on assisting customers with their needs while maintaining a positive and welcoming demeanor.

Customer Service Phone Support Email Support Chat Support Empathy

Sales Clerk

SM Marikina

Sep 2013 - Dec 2013 (3 months)

Assisted customers in finding and selecting specific shoe products based on their needs. Provided direct support to shoppers on the sales floor, ensuring product availability and customer satisfaction.

Customer Service Sales Product Support Customer Support Communication

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor of Science, Information Technology

2006 - 2008

Studied core concepts in information technology, including programming, database management, and network administration. Gained foundational knowledge in software development and system analysis.