MBMarjorie Camille Bodonal
@marjoriecamillebodonal
Dedicated Customer Service Specialist with strong communication skills.
ZimbabweWhat I'm looking for
I am Marjorie Camille F. Bodonal, a Customer Service Specialist with extensive experience in chat and email support. Currently, I work at Concentrix, where I assist fans through Ticketmaster by providing accurate resolutions to their inquiries. My role requires me to be well-prepared and equipped with the necessary tools to ensure customer satisfaction.
Previously, I worked as a Customer Service Representative at Omniglobe International, where I honed my skills in handling calls, emails, and chat support. My commitment to customer service is driven by my desire to create positive experiences for customers, ensuring they feel valued and supported. I also have experience as a Sales Clerk at SM Marikina, where I assisted customers in finding the right products.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert
Concentrix
Oct 2022 - Jun 2023 (8 months)
Provided support and guidance to agents, assisting with tools and resolving fan inquiries. Managed incoming emails to ensure timely responses.
Chat/Email Support Specialist
Concentrix
Jan 2022 - Oct 2022 (9 months)
Assisted fans by utilizing necessary tools and providing accurate resolutions across chat, email, and call channels. Ensured effective support delivery by managing interactions across multiple communication platforms.
Customer Service Representative
Omniglobe International
Oct 2014 - Apr 2015 (6 months)
Provided comprehensive customer support via calls, email, and chat, ensuring all necessary tools were prepared prior to shifts. Focused on assisting customers with their needs while maintaining a positive and welcoming demeanor.
Sales Clerk
SM Marikina
Sep 2013 - Dec 2013 (3 months)
Assisted customers in finding and selecting specific shoe products based on their needs. Provided direct support to shoppers on the sales floor, ensuring product availability and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
PPPolytechnic University of the Philippines
Bachelor of Science, Information Technology
2006 - 2008
Studied core concepts in information technology, including programming, database management, and network administration. Gained foundational knowledge in software development and system analysis.
Polytechnic University of the Philippines
Mass Communication, Broadcasting
2006 - 2008
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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