khadija sekkatKS
Open to opportunities

khadija sekkat

@khadijasekkat

Motivated Live Chat Agent with a strong customer service background.

Morocco

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a motivated and detail-oriented Live Chat Agent with a strong background in psychology and customer service. My experience has equipped me with the skills to provide fast, accurate, and empathetic responses to customer inquiries, ensuring exceptional user experiences in high-paced digital environments.

Throughout my career, I have worked with companies like Majorel and ABC Services, where I handled client inquiries via phone and email, resolved issues efficiently, and maintained high customer satisfaction ratings. My ability to multitask and work independently has allowed me to thrive in challenging situations while upholding a positive brand image.

I am passionate about delivering quality service and continuously improving my skills to better assist customers. I believe that effective communication and problem-solving are key to fostering strong relationships with clients and enhancing their overall experience.

Experience

Work history, roles, and key accomplishments

MA

Customer Support Representative

Majorel

Jan 2022 - Jan 2024 (2 years)

Handled client inquiries via phone and email, resolved issues efficiently, and maintained high customer satisfaction ratings. Demonstrated strong communication skills and problem-solving abilities in a fast-paced environment.

AS

Product Design Manager

ABC Services

Feb 2020 - Jan 2022 (1 year 11 months)

Managed client inquiries via phone and email, resolved issues efficiently, and maintained high customer satisfaction ratings. Focused on team collaboration and time management.

Education

Degrees, certifications, and relevant coursework

UI

Unknown Institution

Bachelor of Psychology, Psychology

2021 - 2023

Completed a Bachelor of Psychology with a focus on customer service and online communication, enhancing skills in user experience and issue resolution.

University Mohammed VI Polytechnique logoUP

University Mohammed VI Polytechnique

Bachelor of Pharmacy, Pharmacy

2018 - 2021

Studied pharmacy with a focus on pharmaceutical sciences, preparing for a career in healthcare and medication management.

Tech stack

Software and tools used professionally

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khadija sekkat - Customer Support Representative - Majorel | Himalayas