khadija sekkat
@khadijasekkat
Motivated Live Chat Agent with a strong customer service background.
What I'm looking for
I am a motivated and detail-oriented Live Chat Agent with a strong background in psychology and customer service. My experience has equipped me with the skills to provide fast, accurate, and empathetic responses to customer inquiries, ensuring exceptional user experiences in high-paced digital environments.
Throughout my career, I have worked with companies like Majorel and ABC Services, where I handled client inquiries via phone and email, resolved issues efficiently, and maintained high customer satisfaction ratings. My ability to multitask and work independently has allowed me to thrive in challenging situations while upholding a positive brand image.
I am passionate about delivering quality service and continuously improving my skills to better assist customers. I believe that effective communication and problem-solving are key to fostering strong relationships with clients and enhancing their overall experience.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Majorel
Jan 2022 - Jan 2024 (2 years)
Handled client inquiries via phone and email, resolved issues efficiently, and maintained high customer satisfaction ratings. Demonstrated strong communication skills and problem-solving abilities in a fast-paced environment.
Product Design Manager
ABC Services
Feb 2020 - Jan 2022 (1 year 11 months)
Managed client inquiries via phone and email, resolved issues efficiently, and maintained high customer satisfaction ratings. Focused on team collaboration and time management.
Product Design Manager
QuickMart
Jan 2020 - Feb 2020 (1 month)
Assisted customers in-store, answered questions, managed returns, and provided product recommendations with a focus on service quality.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
Bachelor of Psychology, Psychology
2021 - 2023
Completed a Bachelor of Psychology with a focus on customer service and online communication, enhancing skills in user experience and issue resolution.
University Mohammed VI Polytechnique
Bachelor of Pharmacy, Pharmacy
2018 - 2021
Studied pharmacy with a focus on pharmaceutical sciences, preparing for a career in healthcare and medication management.
Tech stack
Software and tools used professionally
Availability
Location
Job categories
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