Fire Wizard
@firewizard
I deliver calm, reliable customer support and build entry-level IT skills.
AlbaniaWhat I'm looking for
I've independently managed overnight front-desk operations at Hotel Saranda Palace and Hotel La Mer / ElMare, handling check-ins, reservations, cash transactions, guest concerns, and urgent phone inquiries without on-site supervision.
I'm comfortable learning systems quickly, from hotel key-card and booking tools to new workflows with minimal onboarding. Alongside strong English communication and detail-oriented service, I'm building IT foundations through networking and cybersecurity study on TryHackMe and Python programming through Harvard's CS50P.
Experience
Work history, roles, and key accomplishments
Night-Shift Receptionist
Hotel Saranda Palace
Jun 2024 - Aug 2024 (2 months)
Independently managed all front-desk operations overnight, including guest check-in/check-out, reservations, and issue resolution without on-site supervision. Balanced multiple simultaneous guest requests and phone inquiries, prioritizing urgent issues while maintaining consistent service quality.
Night-Shift Receptionist
Hotel La Mer / ElMare
Jun 2023 - Aug 2023 (2 months)
Learned the property's key-card and check-in/check-out system with under 15 minutes of formal training, focusing on the underlying logic of the system rather than memorizing steps. Delivered consistent, professional service to guests across a wide range of ages, nationalities, and language backgrounds, often working through language barriers calmly and effectively.
Education
Degrees, certifications, and relevant coursework
Matura Shtetërore
High School Diploma, General Education
Grade: 8.89/10
Completed the Albanian National Secondary Education Exit Examination with an overall average of 8.89/10 and an English score of 9.72/10.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
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