Mariusz Kozlowski

I am a customer service advisor with over seven years' experience in the video games industry, delivering high-quality support across chat, phone, and email for a major global studio. I consistently exceeded performance targets, maintained an average CSAT of around 85%, and delivered productivity roughly 20% above expectations.

I handled complex and high-risk cases — including complaints, refunds, account investigations, GDPR-compliant data processing, and incidents involving violent or self-harm content — with empathy and professionalism. I also provided English–Polish translations for hotfixes and knowledge-base articles and regularly supported management by mentoring colleagues and covering team-lead duties.

I am experienced with multiple CRM and collaboration tools and bring reliability, strong communication, and a player-focused ethos to customer support roles in both office and remote environments.