Patryk Baczkowski
@patrykbaczkowski
Customer Experience specialist skilled in high-volume support, compliance, and team leadership.
United KingdomWhat I'm looking for
I am a proactive and adaptable Customer Experience specialist with extensive background in online gaming customer support, hospitality management, and team leadership. I excel at handling high volumes of live chat and email queries with speed, accuracy, and empathy.
I have solid experience enforcing AML/CFT compliance, identifying and escalating vulnerable customers, and improving first-contact resolution—helping reduce follow-up queries by 20% and contributing to internal best-practice guides that improved team performance.
Fluent in English and native in Polish, I combine operational discipline from hospitality management roles with a customer-first approach to enhance digital customer journeys and coach teams toward consistent, high-quality service.
Experience
Work history, roles, and key accomplishments
NCFood & Beverage Manager
Newcastle United Football Club
Feb 2025 - Present (11 months)
Oversaw matchday and event hospitality teams, handled sensitive customer interactions, and implemented process improvements to increase team efficiency and satisfaction.
Restaurant Manager
Maldron Hotel Newcastle
May 2023 - Feb 2025 (1 year 9 months)
Led a high-volume hospitality team, developed SOPs and performance tools, and coached staff to improve complaint resolution and operational consistency.
Customer Service Agent
EsportEntertainment Group
Aug 2021 - Feb 2023 (1 year 6 months)
Handled 80+ daily live chat and email queries on deposits, withdrawals, gaming issues and compliance, reducing follow-up queries by 20% through first-contact resolution and clear documentation.
WECustomer Service Representative
Webhelp
Jan 2021 - Jul 2021 (6 months)
Provided high-quality support across digital channels, resolving technical and account-related queries efficiently and supporting customer retention through tailored assistance.
Education
Degrees, certifications, and relevant coursework
WTWrocław University of Science and Technology
Bachelor of Management, Management
Completed a Bachelor of Management at Wrocław University of Science and Technology focusing on management principles and organizational practices.
CTC Kingshurst Academy
BTEC Level 3 Extended Diploma, Public Services
Completed a BTEC Level 3 Extended Diploma in Public Services, covering topics related to public service operations and vocational skills.
Availability
Location
United KingdomAuthorized to work in
Job categories
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