Open to opportunities

Marissa Shachmurove

@marissashachmurove

Message

Strategic operations leader building scalable systems and mission-focused programs.

United States

Message

What I'm looking for

I’m looking for a mission-driven operations/program role where I can lead cross-functional projects, build scalable SOPs, support executive leadership, and strengthen community and stakeholder relationships.

I’m a strategic operations and community engagement professional with 10+ years of experience leading complex projects, supporting executive leadership, and improving organizational effectiveness across nonprofit, educational, hospitality, and corporate environments.

In my most recent role as Division Coordinator, Central Division (ADL), I managed operational coordination and administrative support across a sixteen-state division, translating leadership priorities into clear, repeatable execution. I led planning and logistics for division-wide meetings, leadership retreats, trainings, conferences, and stakeholder engagement events—while also serving as a trusted resource for complex operational challenges.

I’m recognized for building scalable systems and strengthening cross-functional communication. I developed and implemented operational systems, workflows, and SOPs that improved efficiency and consistency across multiple offices and teams, and I managed Salesforce Marketing Cloud to support constituent communications, reporting, and data management.

Earlier, I directed event operations as an Operations Manager, and I ran a high-performing $2.2M franchise location as Director of Hospitality—where I oversaw staffing, budgeting, customer experience, and performance management. Across my roles, I’ve combined program management, stakeholder communications, vendor coordination, training, and process improvement to deliver measurable results from concept through execution.

Experience

Work history, roles, and key accomplishments

Current

Volunteer

Current

Austin Jewish Academy

Jan 2024 - Present (2 years 5 months)

Supported school programming, community events, and family engagement initiatives. Served as a positive ambassador for the school community and prospective families.

Community Engagement Family engagement Program Support event support Relationship Building

Division Coordinator

Anti-Defamation League (ADL)

Jan 2021 - Jan 2025 (4 years)

Coordinated operations and administrative support across a multi-state division, partnering with senior leadership to execute strategic initiatives and organizational priorities. Planned division meetings and stakeholder events, built SOPs to improve efficiency, and managed Salesforce Marketing Cloud communications alongside budgeting, contract administration, and vendor coordination.

Event Coordination SOP Development Salesforce Marketing Cloud Budget Administration Contract Administration Cross Functional Collaboration

Board Member

Herzl Ner-Tamid

Jan 2019 - Jan 2020 (1 year)

Participated in governance and strategic planning for a $2M nonprofit organization. Supported budgeting, policy development, and community engagement efforts.

Strategic Planning Budgeting Policy Development Community Engagement Stakeholder Management

Director of Hospitality

CFA Properties, Inc.

Jan 2017 - Jan 2018 (1 year)

Led daily operations for a $2.2M franchise location, overseeing staffing, customer experience, budgeting, and performance management. Built operational procedures and management systems to improve accountability, while directing hiring, training, scheduling, and employee development.

Hospitality Operations Budget Administration Performance Management Hiring Customer Experience Management Process Improvement

Operations Manager

EatDrink Catering

Jan 2012 - Jan 2017 (5 years)

Directed logistics, staffing, and operations for corporate, nonprofit, and institutional events, ensuring consistent service delivery. Developed operational manuals and training, managed vendor and client communications, and streamlined internal processes to improve efficiency.

Event Logistics Vendor Management Client Communication Operating Manual Process Improvement Service standards

Project Management & Accounting

Advanced Component Services

Jan 2016 - Jan 2016 (0 months)

Supported project coordination and operational administration, including financial reporting and reconciliation. Assisted leadership with project tracking, process management, and financial oversight.

Project Coordination Financial Reporting Financial Reconciliations Operational Management Project Tracking Process Management

Auction Co-Chair

Jewish Day School of Greater Seattle

Co-led planning and execution of a major fundraising initiative. Transitioned fundraising efforts to a virtual format while maintaining donor engagement and participation.

Donor Engagement Project Management Cross Functional Collaboration