Marisol Aguirre

I’m a bilingual healthcare customer service professional with 15+ years of experience supporting patients, providers, and insurance members in fast-paced medical environments. I focus on insurance verification, patient scheduling, benefits review, and resolving billing/coverage questions with clarity and care in both English and Spanish.

In my current role as an Insurance Counselor at Davita Kidney Care, I assist patients with insurance questions, billing concerns, and coverage options. I verify insurance eligibility and benefits for new and existing patients, coordinate benefits between multiple insurance providers, educate patients on Medicare/Medicaid and plan types (PPO, HMO, POS, EPO), and maintain accurate documentation and patient records.

Previously, I served as Front Office Supervisor / Medical Assistant at Renovi Medicine, managing multi-line phones and patient scheduling while verifying insurance and patient eligibility. I also trained new hires and supported administrative workflow, strengthening my ability to handle high-volume calls, communicate effectively, and problem-solve quickly.

Across earlier roles including Registration Clerk and Medical Assistant at urgent care and hospital settings, I handled patient intake, registration, admissions support, and insurance coverage verification. I’m seeking remote opportunities in healthcare customer service, patient access, insurance verification, prior authorization support, and care coordination—where HIPAA compliance, accurate EMR documentation, and dependable member services matter.