Brittney Donaldson
@brittneydonaldson
Healthcare insurance support professional with 10+ years' experience in claims, patient accounts, and client communication.
United StatesWhat I'm looking for
I’m an insurance support professional with 10+ years across customer service, sales, and security, with recent expertise in healthcare insurance support. I’m known for delivering excellent service, resolving complex issues, and supporting both patients and business clients.
In my current role as an Insurance Counselor at DaVita Dialysis, I manage insurance support for over 140 patients across 12 clinics. I track patient information and insurance authorizations using Excel, use Salesforce and Talkdesk for patient and provider communications, guide patients on coverage and eligibility, and coordinate with clinics to ensure claims and authorizations are accurate and timely.
Previously, as a Claims Representative at WPS Health Solutions, I processed, adjusted, and reprocessed medical claims with accuracy, resolved claim discrepancies, and handled claim recoupments while ensuring compliance with payer guidelines and internal policies. Earlier in my career, I combined client support with operational detail as a Lead Nurture Specialist at Concentrix, worked as a Medical Assistant at Rochester Regional Health, and started my career in Security Services at Securitas—experiences that strengthened my organization, attention to documentation, and calm response in high-stakes situations.
Experience
Work history, roles, and key accomplishments
Insurance Counselor
DaVita Dialysis
Jan 2025 - Present (1 year 6 months)
Manage insurance support for over 140 patients across 12 clinics. Use Excel, Salesforce, and Talkdesk to track authorizations and handle patient and provider communications.
Claims Representative
WPS Health Solutions
Feb 2024 - Jan 2025 (11 months)
Processed, adjusted, and reprocessed medical claims with accuracy while resolving claim discrepancies. Prepared claim summaries for providers and patients and ensured compliance with payer guidelines and internal policies.
Customer Service Representative
Concentrix
May 2021 - Nov 2023 (2 years 6 months)
Supported Pearson Education as a Lead Nurture Specialist by handling inbound/outbound calls. Provided program inquiries and registrations support while maintaining accurate student records and meeting quality assurance standards.
Medical Assistant
Rochester Regional Health
Jan 2019 - May 2021 (2 years 4 months)
Roomed patients, obtained vital signs, and assisted physicians with procedures. Managed physician orders, patient records, and clinical documentation while ensuring treatment rooms were stocked and organized.
Security Services
Securitas
Nov 2015 - Jan 2019 (3 years 2 months)
Monitored premises, controlled access, and verified credentials. Responded to security incidents, alarms, and emergencies, and documented security activities and access logs.
Customer Service/Sales
Sutherland Global Services
Oct 2012 - Nov 2015 (3 years 1 month)
Delivered customer service while achieving a 20% increase in monthly sales revenue. Conducted sales presentations, processed orders, and maintained sales metrics by building lasting customer relationships.
Education
Degrees, certifications, and relevant coursework
Rochester Educational Opportunity Center
High School Diploma, High School
2021 -
Earned a High School Diploma from Rochester Educational Opportunity Center in June 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Brittney?
You can contact Brittney and 90k+ other talented remote workers on Himalayas.
Message BrittneyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
