Maris Mnguashima
@marismnguashima
Manager and media/marketing professional driving customer loyalty through strategic public relations and communication.
What I'm looking for
I am a Media, customer and marketing professional with strong communication, writing, and interpersonal skills, backed by hands-on experience handling clients, complaints, and front-desk operations. I bring excellent organisational ability to multitask, cope under pressure, and keep service standards consistent.
As a Manager at Xtella Maris Stores, I oversee record keeping, health and safety standards, and day-to-day customer enquiries, while supporting teamwork, collaboration, and strategic thinking. I also strengthen compliance-focused operations through regulatory awareness, quality control in dispatched products, and information flow practices from my client relations and corporate affairs exposure.
Experience
Work history, roles, and key accomplishments
Store Manager
Xtella Maris Stores
Apr 2023 - Present (3 years 2 months)
Managed wholesale food supply operations, including keeping records of goods brought and sold out. Ensured health and safety standards while handling customer enquiries and complaints.
Customer Service Representative
Taverisa Nigeria Limited
Jan 2020 - Apr 2025 (5 years 3 months)
Provided customer service for UTME and Direct Entry registration by responding to candidates and offering orientation on university choices. Supported pin vending and handled candidate queries to improve the registration experience.
Front Desk Assistant
POW Express
Sep 2024 - Nov 2024 (2 months)
Handled walk-in client enquiries and provided product information. Supervised admin/support staff and supported quality control of dispatched products.
Records & Compliance Intern
Corporate Affairs Commission
Nov 2021 - Nov 2022 (1 year)
Supported compliance-focused record retention by maintaining a records retention log and filing permanent records. Managed information flow through researching, recording, and analyzing data, and supported mail recording, filing, and dispatch.
Radio Nigeria Intern
Radio Nigeria
Jul 2018 - Dec 2018 (5 months)
Completed an internship with Radio Nigeria, Abuja (July 2018–Dec 2018).
Client Relations Executive
Hýtech Global Homes
Conducted 2023 site visitation and supported client relations by addressing client complaints and providing feedback. Helped maintain communication channels to support issue resolution and follow-up.
Education
Degrees, certifications, and relevant coursework
Benue State University
Bachelor of Science, Mass Communication
2021 -
BSc in Mass Communication at Benue State University, Makurdi, Benue State. Completed a research project in 2021 titled "Public Relations as a Veritable tool for Eradicating Cultism in Nigerian Universities".
Holy Child Secondary School (Mount Carmel)
Senior School Certificate Examination, Secondary Education
Completed the Senior School Certificate Examination at Holy Child Secondary School (Mount Carmel) in Ogoja, Cross River State.
Availability
Location
Authorized to work in
Job categories
Skills
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