Open to opportunities

Maris Mnguashima

@marismnguashima

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Manager and media/marketing professional driving customer loyalty through strategic public relations and communication.

Nigeria

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What I'm looking for

I’m looking for a role where I can use my customer relations, media/marketing, and public relations strengths to improve client satisfaction, strengthen compliance, and support growth through strategic campaigns and clear communication.

I am a Media, customer and marketing professional with strong communication, writing, and interpersonal skills, backed by hands-on experience handling clients, complaints, and front-desk operations. I bring excellent organisational ability to multitask, cope under pressure, and keep service standards consistent.

As a Manager at Xtella Maris Stores, I oversee record keeping, health and safety standards, and day-to-day customer enquiries, while supporting teamwork, collaboration, and strategic thinking. I also strengthen compliance-focused operations through regulatory awareness, quality control in dispatched products, and information flow practices from my client relations and corporate affairs exposure.

Experience

Work history, roles, and key accomplishments

Current

Store Manager

Current

Xtella Maris Stores

Apr 2023 - Present (3 years 2 months)

Managed wholesale food supply operations, including keeping records of goods brought and sold out. Ensured health and safety standards while handling customer enquiries and complaints.

Record keeping Health & Safety Customer Service Complaint Handling Team Management Microsoft Office Attention To Detail

Customer Service Representative

Taverisa Nigeria Limited

Jan 2020 - Apr 2025 (5 years 3 months)

Provided customer service for UTME and Direct Entry registration by responding to candidates and offering orientation on university choices. Supported pin vending and handled candidate queries to improve the registration experience.

Candidate Support Customer Service UTME & Direct Entry Support Orientation Support Pin Vending Support Time Management

Front Desk Assistant

POW Express

Sep 2024 - Nov 2024 (2 months)

Handled walk-in client enquiries and provided product information. Supervised admin/support staff and supported quality control of dispatched products.

Front Desk Operations Product Support Admin support Quality Control Dispatch Coordination Customer Service Communication Team Collaboration

Records & Compliance Intern

Corporate Affairs Commission

Nov 2021 - Nov 2022 (1 year)

Supported compliance-focused record retention by maintaining a records retention log and filing permanent records. Managed information flow through researching, recording, and analyzing data, and supported mail recording, filing, and dispatch.

Records Management Information Flow Management Regulatory Compliance Customer Service Attention To Detail Confidentiality

Radio Nigeria Intern

Radio Nigeria

Jul 2018 - Dec 2018 (5 months)

Completed an internship with Radio Nigeria, Abuja (July 2018–Dec 2018).

Interpersonal Communication Writing Editing Team Collaboration Time Management Presentation Skills

Client Relations Executive

Hýtech Global Homes

Conducted 2023 site visitation and supported client relations by addressing client complaints and providing feedback. Helped maintain communication channels to support issue resolution and follow-up.

Complaint Resolution Relationship Management Negotiation Problem Solving Reporting Collaboration

Education

Degrees, certifications, and relevant coursework

Benue State University

Bachelor of Science, Mass Communication

2021 -

BSc in Mass Communication at Benue State University, Makurdi, Benue State. Completed a research project in 2021 titled "Public Relations as a Veritable tool for Eradicating Cultism in Nigerian Universities".