Open to opportunities

princewill onyenekwe

@princewillonyenekwe

Message

Customer care and administrative HR professional, delivering resolved issues and smooth operations.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own customer and stakeholder experience, handle complaints with empathy, and keep records and processes running smoothly. I thrive in fast-paced teams and want to contribute to fair, timely resolutions.

I’m a dedicated, highly organised professional with over 6 years of combined experience in administrative management, human resources, and client-facing roles across federal government institutions. I’m known for handling high-volume interactions, resolving complaints efficiently, and maintaining positive relationships with stakeholders.

As an Administrative & Human Resource Officer at the Nigerian Council of Food Science and Technology (NiCFOST), I served as a key point of contact for staff and stakeholders, ensuring prompt, professional communication. I managed staff onboarding, administered complaints and grievances with formal meetings and detailed records, coordinated performance evaluation (APER) processes, and maintained an accurate, secure filing system to preserve data integrity.

Earlier, as a Human Resource Officer (NYSC) at the National Board for Technology Incubation (NBTI), I addressed work-related complaints and documented resolutions collaboratively with HR colleagues. I managed the staff payroll database, handled a promotion error affecting 3 members of staff, drafted vacancy advertisements, reviewed applications, and communicated application statuses to candidates while keeping electronic and manual records accurate and confidential.

At the Nigerian Police Force (Criminal Investigation & Intelligence Dept. – FCIID), I was selected from over 160 applicants to support the administrative department. I managed daily filing of over 20 cases, routed correspondence to the appropriate departments, and built an easily accessible storage and filing system that improved departmental efficiency. With advanced academic study in Security and Intelligence Studies (and a Ph.D. in progress), I bring strong analytical and interpersonal capabilities—always grounded in active listening, empathy, and critical thinking.

Experience

Work history, roles, and key accomplishments

Administrative & Human Resource Officer

Nigerian Council of Food Science and Technology (NiCFOST)

Jun 2022 - Jan 2025 (2 years 7 months)

Served as a key point of contact for staff and stakeholders, handling enquiries, resolving workplace issues, and managing complaints and grievances. Coordinated onboarding, performance evaluation (APER), and day-to-day administrative operations while maintaining accurate filing and records.

Complaint Handling Conflict Resolution Onboarding Grievance Management Performance Evaluation Confidentiality Problem Solving Time Management Microsoft Office Suite Zendesk HubSpot Freshdesk Apollo Monday

Administrative & HR Officer

Nigerian Council of Food Science and Technology (NiCFOST)

Jun 2022 - Jan 2025 (2 years 7 months)

Served as a key point of contact for staff and stakeholders, handling enquiries and resolving workplace issues through prompt, professional communication. Managed onboarding, staff complaints and grievances, performance evaluation (APER), and maintained secure, retrievable filing and records.

Human Resource Officer (NYSC)

National Board for Technology Incubation (NBTI)

Jan 2018 - Dec 2018 (11 months)

Addressed staff work-related complaints and documented resolutions with HR colleagues. Managed staff payroll records, supported vacancy advertisement and application screening, and maintained accurate employee information electronically and manually.

Complaint Handling Employee records management Vacancy Advertisement Drafting Application Review Microsoft Office Suite

Human Resource Officer (NYSC)

National Board for Technology Incubation (NBTI)

Jan 2018 - Dec 2018 (11 months)

Addressed work-related staff complaints, documenting resolutions with HR colleagues while demonstrating active listening and empathy. Managed payroll database accuracy, handled a promotion error affecting staff, and supported recruitment processes by drafting vacancy advertisements and communicating candidate application statuses.

Active Listening Empathy Complaint Handling Records Management Data Accuracy Payroll Database Management Issue Resolution Confidentiality Vacancy Advertisement Drafting Application Review Stakeholder Candidate Communication Customer Complaint Handling Team Collaboration Problem solving Attention To Detail Problem Solving

Administrative Intern

Nigerian Police Force (Criminal Investigation & Intelligence

Jul 2016 - Sep 2016 (2 months)

Supported the administrative department by managing daily filing of cases and routing correspondence to appropriate departments. Built and maintained an organised storage and filing system to improve departmental efficiency under pressure.

Case Documentation Attention To Detail Accuracy Confidentiality Storage Systems Team Collaboration

Education

Degrees, certifications, and relevant coursework

Nile University of Nigeria

Doctor of Philosophy (PhD), Peace, Conflict and Strategic Studies

2023 -

PhD student in Peace, Conflict and Strategic Studies. Dissertation focuses on Community Policing and National Security in FCT-Abuja using the Vigilante Group of Nigeria (VGN).

Afe Babalola University

Bachelor of Science (B.Sc.), Intelligence and Security Studies

2013 - 2017

Grade: 2:1

Earned a BSc in Intelligence and Security Studies with a 2:1 (upper second-class) result. Relevant modules included criminal law & national security, urban violence & security, intelligence security & crimes, and forensic pathology.

Merit University of Buckingham

Master of Arts (MA), Security and Intelligence Studies

2020 -

Grade: Merit

Completed an MA in Security and Intelligence Studies (Merit) with coursework including terrorism and counter-terrorism, current threats, intelligence tradecraft, and analytical policy & simulation.