Open to opportunities

Elizabeth Egbe

@elizabethegbe

Results-driven customer service professional with 3+ years resolving complaints, managing CRM, and improving guest and client satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced role where I can manage high-volume inquiries, resolve complaints end-to-end, and use CRM/ticketing and front-desk operations to exceed customer satisfaction targets—while collaborating across teams to improve response times.

I’m a results-driven Customer Service Representative with 3+ years of hands-on experience delivering exceptional service across healthcare, hospitality, and telecommunications. I handle high volumes of customer inquiries, resolve complaints efficiently, and focus on building lasting client relationships.

In my roles, I’ve documented service requests and technical reports with zero data-entry errors, maintained customer records in CRM systems for faster retrieval, and managed end-to-end support for client accounts. I’ve also streamlined communication between field engineers and administrative teams, improving workflow efficiency by 20%.

On the customer-facing side, I’ve delivered prompt, friendly service to 40+ guests daily, achieved 100% transaction accuracy for cash, card, and POS transactions, and de-escalated issues professionally. I’m committed to exceeding customer satisfaction targets while contributing positively in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Service Intern

Estream Networks Limited

Jan 2025 - Jun 2025 (5 months)

Handled 50+ inbound customer inquiries per week via phone and in-person, achieving consistent first-contact resolution. Documented 100% of client service requests with zero data-entry errors and supported 20+ client accounts while improving workflow efficiency by 20% through streamlined communication between field engineers and administrative staff.

Customer Service Data Entry Complaint Resolution Client Account Support Front Desk Operations Cross functional Coordination Google Workspace Microsoft Office

Customer Service Operations Intern

Estream Networks Limited

Jan 2025 - Jun 2025 (5 months)

Handled 50+ inbound customer inquiries per week with consistent first-contact resolution, while documenting 100% of client requests with zero data-entry errors. Coordinated between field engineers and administrative staff, improving workflow efficiency by 20% and supporting 20+ client accounts with onboarding, follow-ups, and troubleshooting escalations.

Customer Service Data Entry Client Onboarding Troubleshooting Cross Functional Communication

Customer Service Rep & Cashier

Oracle Beach Resort

Jan 2024 - Dec 2024 (11 months)

Provided prompt service to 40+ guests daily, contributing to a 15% improvement in customer satisfaction scores. Processed cash/card/POS transactions with 100% accuracy, maintaining a balanced till, and professionally de-escalated guest complaints to ensure positive outcomes.

Customer Service POS Cash Handling Complaint Resolution De escalation Front Desk Operations

Admin & Customer Service Assistant

Gwarinpa General Hospital

Mar 2022 - Dec 2022 (9 months)

Registered and managed records for 30+ patients daily with zero documentation errors, meeting strict healthcare compliance standards. Coordinated multi-department appointment scheduling to improve patient flow by 25%, and reduced document retrieval time by 30% through an organized filing system while producing daily administrative reports that improved departmental efficiency by 20%.

Appointment Scheduling Healthcare Compliance Front Desk Support