Open to opportunities

Mario Waheeb

@mariowaheeb

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I lead luxury hotel rooms operations that improve guest satisfaction, revenue, and team performance.

Egypt

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What I'm looking for

I'm seeking a leadership opportunity as an Operations Manager, Rooms Division Manager, Executive Assistant Manager, or Hotel Manager within an international luxury hotel group.

I've led Front Office, Concierge, and Guest Relations operations at Novotel Hamburg Central Station, a 227-room upscale Accor property. Within six months, I helped raise Guest Satisfaction Score from 78% to 88%, increased upselling revenue by 15%, and reduced guest complaint resolution time by 30%.

Across Novotel Hamburg City Alster, IntercityHotel, Europäischer Hof Hotel, Bellevue Rhein Hotel, and hospitality properties in El Gouna, I've managed daily rooms operations, VIP arrivals, guest recovery, scheduling, training, and service standards. I work closely with Revenue, Housekeeping, Engineering, and Food & Beverage teams to improve operational efficiency and guest experience.

I'm focused on building high-performing multicultural teams, controlling labor costs, managing KPIs, and maintaining brand standards in international luxury hospitality.

Experience

Work history, roles, and key accomplishments

Front Office Manager (Rooms Division Focus)

Novotel Hamburg Central Station

Jan 2025 - Feb 2026 (1 year 1 month)

Directed Front Office, Concierge, and Guest Relations operations for a 227-room upscale property. Increased Guest Satisfaction Score from 78% to 88% within six months and reduced guest complaint resolution time by 30%.