At Plaza Hotel Alexandria, I support front office operations, coordinate room availability across booking channels, and handle escalated guest concerns. I contributed to a 20% reduction in average guest check-in processing time through workflow optimization.
I also verify revenue reports, room rates, and charges in the Property Management System, and prepare daily operational and performance reports for senior management.
Earlier at Plaza Hotel Alexandria, I worked as a Front Desk Agent / Night Auditor, handling guest check-ins, reservations, room availability, and night audit procedures.
Most recently, I worked as a Customer Service Agent at Sutherland, addressing customer inquiries and resolving issues in line with account procedures and service targets.
