
Suzan Abdelaal
@suzanabdelaal
I lead operations, medical service coordination, and customer experience across healthcare, real estate, insurance, and hospitality.
What I'm looking for
I'm currently leading operations and executive management at Valuwit, coordinating medical consultancy services between clients, clinics, hospitals, and other medical entities. I oversee business continuity, policy compliance, resource allocation, quality standards, and administrative procedures.
Across more than 24 years, I've managed co-working operations at The Hive Offices, executive and board support at Hyde Park and Allianz Egypt, and customer-facing operations in hospitality, insurance, automotive, and cultural institutions. I focus on streamlining workflows, controlling costs, strengthening service delivery, and building reliable operational support for clients and leadership teams.
Experience
Work history, roles, and key accomplishments
Operations Director / Executive Manager
Valuwit
Apr 2024 - Apr 2026 (2 years)
Directed dual leadership roles overseeing administrative and strategic functions for medical consultancy operations, acting as the operational bridge connecting clients with medical entities.
Community / Operations Manager
The Hive Offices
Jul 2017 - Mar 2024 (6 years 8 months)
Directed day-to-day operations, financial budgets, and maintenance for a co-working space, enhancing customer retention and revenue through upselling and cross-selling.
Executive Assistant to the Chairman & CEO
Hyde Park for Properties & Developments
Oct 2012 - Feb 2016 (3 years 4 months)
Managed complex executive schedules, global travel arrangements, and board-level correspondence, coordinating cross-departmental projects and compiling briefing papers.
Manager of the Embassy of Knowledge
Bibliotheca Alexandrina (El Gouna Library / Orascom Hotels a
Nov 2010 - Jul 2012 (1 year 8 months)
Handled full operational management and strategic supervision of the library branch, acting as liaison between Orascom management, schools, and the main Library of Alexandria.
Top Management Office Manager
Allianz Egypt
Aug 2007 - Oct 2010 (3 years 2 months)
Provided advanced administrative and logistical support to the Chairman's office and Board of Directors, organizing high-level meetings and corporate budgeting cycles.
Executive Assistant to the General Manager
Allianz Egypt
Mar 2007 - Aug 2007 (5 months)
Facilitated communication between the GM and retail sales teams to support life insurance performance targets.
Sales Coordinator Supervisor
Artoc Auto
Mar 2006 - Feb 2007 (11 months)
Monitored weekly import quotas from Skoda via the Ovex II system and coordinated shipments with the Free Zone manager, managing L/C applications and after-sales follow-ups.
Customer Service Officer
Allianz Egypt
Feb 2004 - May 2005 (1 year 3 months)
Managed retail office administrative workflow, client inquiries, policy applications, and petty cash reporting.
Guest Relations Officer
Semiramis Intercontinental Hotel
Oct 2002 - Dec 2003 (1 year 2 months)
Provided guest relations services at a premier hotel, ensuring high levels of customer satisfaction.
Executive Assistant
Kuwait Concrete Gen. Trading & Construction Co.
Nov 2001 - Aug 2002 (9 months)
Provided executive assistance in a general trading and construction company.
Executive Secretary
Melia Pharaoh Hotel
Jan 2001 - Sep 2001 (8 months)
Performed executive secretarial duties at a hotel.
Front Desk Officer
Le Meridien Makadi Bay
Sep 2000 - Jan 2001 (4 months)
Managed front desk operations at a resort hotel.
Education
Degrees, certifications, and relevant coursework
The Higher Institute for Languages
Bachelor of Arts, English
1996 - 2000
Bachelor of Arts in English with Italian as a second language, completed in 2000.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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