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Suzan Abdelaal

@suzanabdelaal

I lead operations, medical service coordination, and customer experience across healthcare, real estate, insurance, and hospitality.

Egypt
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What I'm looking for

I'm looking for an operations leadership role where I can improve workflows, strengthen service delivery, coordinate cross-functional teams, and support sustainable business growth.

I'm currently leading operations and executive management at Valuwit, coordinating medical consultancy services between clients, clinics, hospitals, and other medical entities. I oversee business continuity, policy compliance, resource allocation, quality standards, and administrative procedures.

Across more than 24 years, I've managed co-working operations at The Hive Offices, executive and board support at Hyde Park and Allianz Egypt, and customer-facing operations in hospitality, insurance, automotive, and cultural institutions. I focus on streamlining workflows, controlling costs, strengthening service delivery, and building reliable operational support for clients and leadership teams.

Experience

Work history, roles, and key accomplishments

BA

Manager of the Embassy of Knowledge

Bibliotheca Alexandrina (El Gouna Library / Orascom Hotels a

Nov 2010 - Jul 2012 (1 year 8 months)

Handled full operational management and strategic supervision of the library branch, acting as liaison between Orascom management, schools, and the main Library of Alexandria.

AE

Top Management Office Manager

Allianz Egypt

Aug 2007 - Oct 2010 (3 years 2 months)

Provided advanced administrative and logistical support to the Chairman's office and Board of Directors, organizing high-level meetings and corporate budgeting cycles.

AE

Executive Assistant to the General Manager

Allianz Egypt

Mar 2007 - Aug 2007 (5 months)

Facilitated communication between the GM and retail sales teams to support life insurance performance targets.

AA

Sales Coordinator Supervisor

Artoc Auto

Mar 2006 - Feb 2007 (11 months)

Monitored weekly import quotas from Skoda via the Ovex II system and coordinated shipments with the Free Zone manager, managing L/C applications and after-sales follow-ups.

AE

Customer Service Officer

Allianz Egypt

Feb 2004 - May 2005 (1 year 3 months)

Managed retail office administrative workflow, client inquiries, policy applications, and petty cash reporting.

SH

Guest Relations Officer

Semiramis Intercontinental Hotel

Oct 2002 - Dec 2003 (1 year 2 months)

Provided guest relations services at a premier hotel, ensuring high levels of customer satisfaction.

KC

Executive Assistant

Kuwait Concrete Gen. Trading & Construction Co.

Nov 2001 - Aug 2002 (9 months)

Provided executive assistance in a general trading and construction company.

MH

Executive Secretary

Melia Pharaoh Hotel

Jan 2001 - Sep 2001 (8 months)

Performed executive secretarial duties at a hotel.

Education

Degrees, certifications, and relevant coursework

TL

The Higher Institute for Languages

Bachelor of Arts, English

1996 - 2000

Bachelor of Arts in English with Italian as a second language, completed in 2000.

Tech stack

Software and tools used professionally

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